Business Analyst Data

Susan Chibnik

**** ******** ******, 717-***-****

Harrisburg, PA 17111 *********@*****.***

SUMMARY

Experienced and knowledgeable Information Technology Professional seeking to utilize acquired skills within a technical support role. Works well independently, or in a team setting providing all facets of computer support including troubleshooting, installations, business analysis, testing, maintenance, and report writing. In-depth knowledge and expertise of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Excellent communication capabilities both internally and externally.

PROFESSIONAL EXPERIENCE

AmeriHealth Caritas

Claims Data Analyst 2023-2025

Develop BAM reports using Access for internal AmeriHealth Caritas customers. Use department templates for Denied Claims and Xchange Claims. Create different reports that would include any fields the customer requests. Attend department meetings. Keep a running list of all BAM reports with customers and dates requested for the report.

AmeriHealth Caritas

Financial Data Analyst 2021-2023

Develop and run monthly, quarterly, and yearly reports based on customer requests using SAS and SQL. Audit monthly stats to verify the accuracy of the reports. Attended department meeting and report status of each assigned report request.

AmeriHealth Caritas/Perform Care

Data and Reporting Analyst 2014-2021

Develop and deploy new SQL reports based on customer’s requirements. Gather and Analyze Data using Microsoft SQL Server Studio. Establish relationships with customers to discuss any changes and requirements for the reports. Create change tickets for internal change control system. Develop operational weekly fax-based county reports for internal and county external customers.

Highmark, Camp Hill, PA 2004-2014

IT Infrastructure Analyst, 1998 - 2014

Developed weekly, monthly, and yearly fax statistics using Microsoft SQL. Developed and deployed monitoring scripts for the IVR applications for connection errors, wrong greetings, and wrong paths. Created business requirements and functional requirements for the monitoring application. Developed and maintained monitoring system documentation and a user’s guide. Gathered test cases and created test plans for different phases of the life cycle. Established requirements for all system changes. Developed and deployed customer fax cover pages for Faxcom software. Routine duties included 24 hours on call rotations and help desk support. Established fax users in Active Directory and assigned them to groups.

Highmark, Camp Hill, PA

IT Programmer, 1998-2004

Developed and deployed COBOL programs based on the internal staff requirements. Developed JCL to support the programs. Participated and provided support for on call rotation. Routine duties included responding to any job abends, JCL errors, and customer tickets.

EDUCATION

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Associate Degree, Computer Applications

Harrisburg Area Community College, Harrisburg PA

Assembler, Cobol, DB2, SQL, CICS, HTML, Word, Excel, PowerPoint, and System Analysis and Design

Empirix Onsite Training

Empirix, Camp Hill PA

Essential training for the Empirix Solution for initial setup and script creation

Faxcom Essential Training

Biscom Faxcom, Chelmsford MA

Best practices for Faxcom fax server installation, configuration, and software upgrades. Implement rules for routing faxes to users and UNCs

SKILLS

Strong analytical skills. Ability to maintain confidentiality. Develop and implement new systems. Strong organizational skills. Works well both independently and in a team environment. Listens attentively. Punctual. Solves problems and defines needs. Twenty plus years’ experience in the healthcare industry.

COMPUTER KNOWLEDGE

Assembler, Cobol, DB2, SQL, CICS, HTML, Word, Excel, Access, PowerPoint, Biscom, Empirix, SharePoint, Lotus Notes, Outlook, Visio, and Microsoft Outlook Communicator.

REFERENCES

Michael Kamofily Data Analyst *********@***********.*** 717-***-****

Amy Smedley IT Lead ***.*******@********.*** 717-***-****

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