Customer Service Administrative Assistant

Latrice Sanders

**************@*******.*** 562-***-**** Lancaster, CA

SUMMARY

Detail-oriented professional with 9 years of experience in claims adjustment and customer service, seeking a role as an Administrative Assistant. Proven expertise in managing complex information, coordinating tasks, and maintaining professional communication with diverse stakeholders. Skilled in data management, problem-solving, and ensuring efficient workflow in high-pressure environments.

WORK EXPERIENCE

Foundever / USAA Las Vegas, NV

Customer Service Rep Apr 2024 - Dec 2024

• Managed initial loss notifications from various stakeholders, including adverse carriers, medical facilities, attorney offices, and repair facilities.

• Delivered accurate claim status updates concerning liability, subrogation payments, and the repair process.

• Updated and maintained comprehensive claim information for all involved parties. Progressive Insurance Henderson, NV

Inside Liability Determination Adjuster Oct 2021 - Jun 2023

• Adjusted automobile and property damage claims by conducting thorough coverage and liability investigations, negotiations, and settlements for policyholders and third-party claims.

• Evaluated accident causes and fault by reviewing police reports and conducting telephone interviews with accident victims.

• Collaborated with customers to guide them through the claims process, ensuring fair and equitable settlements.

• Facilitated the closure of total loss claims by obtaining lender payoff amounts, guiding customers on title submission, and issuing payments within authority limits. Key Insurance Las Vegas, NV

Nevada Liability and Property Damage Adjuster Aug 2020 - Aug 2021

• Processed third-party liability and property damage claims, conducting thorough investigations into coverage and liability, and negotiated settlements for both first-party and third-party claims.

• Evaluated accident causes and fault by reviewing police reports and conducting telephone interviews with accident victims, ensuring accurate assessment of liability.

• Collaborated directly with all involved parties to navigate the claims process, facilitating fair and equitable settlements in a professional manner.

California State Automobile Association (AAA) Henderson, NV Auto Claims Service Adjuster/Claims Service Specialist Mar 2015 - Aug 2020

• Investigated and evaluated a range of auto liability claims, from simple to complex, ensuring accurate assessment and resolution.

• Negotiated and settled both 1st and 3rd party liability and property damage claims, handling cases of varying complexity to achieve satisfactory outcomes.

• Coordinated independent adjuster assignments and managed emergency services to mitigate further damages, ensuring efficient and effective claims processing. EDUCATION

Cerritos College

Business Administration, Business Administration

Cerritos, CA

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