Cloud Security Product Owner

SANDHYA RAVURI

813-***-**** ************@*****.*** https://www.linkedin.com/in/sandhya-ravuri/

PROFESSIONAL SUMMARY

Certified Cloud Development Professional with over 8+ years of development and product ownership roles within complex enterprise environments. Bringing a detail-oriented, delivery-focused mindset. I thrive at the intersection of technology and business driving impactful results through collaboration, innovation, and user-centered design.

CERTIFICATIONS

Salesforce Certified Platform Developer I

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

Copado Certified Administrator

EDUCATION

University of South Florida, Tampa, FL

Master of Science, Information Science

Jawaharlal Nehru Technological University, Hyderabad, India

Bachelor of Technology, Electronics and Communication Engineering

TECHNICAL SKILLS

Programming Skills: C, C++, Java, Apex

Web Development & Protocols: HTML, CSS, JavaScript, IP protocols

Databases: MySQL

Data Migration Skills & Tools: Data Loader, Import wizard, Workbench

Salesforce.com Technologies: Sales Force CRM, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, Batch Apex, LWC, Partner WSDL and Enterprise WSDL, SOSL, Visual Force Pages / Components, Apex Web Services

Project Management Tools & Other: Agile & Scrum Methodologies, JIRA, Confluence

WORK EXPERIENCE

GDIT June 2019 – Present

Technical Product Owner/ Cloud Developer Advisor, Client: CMS Austin, TX

(Worked under: Beacon Hill staffing, Broadrange technologies, now Full-Time GDIT Employee)

Contract Timeline:

• Beacon Hill Staffing (Contractor to GDIT): June 2019 – June 2022

• Broadrange Technologies, Inc. (Contractor to GDIT): June 2022 – Mar 2023

• Full-Time GDIT Employee: Mar 2023 – Present

Led teams and worked as a Cloud Developer Advisor, leading organization-wide initiatives to ensure client requirements were accurately aligned, integrated, and reflected in the final product through to successful deployment.

Responsibilities:

Product Ownership & Platform Management:

Own Platform strategy, backlog management, and cross-tower delivery for enterprise Salesforce orgs hosted on GovCloud+ and Hyperforce.

Led org-wide initiatives focused on security, compliance, configuration standardization, and platform optimization.

Collaborate with Architects, BAs, QA and DevOps teams to align requirements, review solutions, and ensure smooth release execution across multiple stakeholders.

Manage and track epics, user stories, and sprints using JIRA, and document architecture/design decisions in Confluence.

Drive governance efforts around access management, data visibility, and metadata standardization across multi-org environments.

Coordinated POC Initiatives including Agentforce-based automation for dynamic case routing and streamlined customer intake via Experience Cloud.

Development & Technical Delivery:

Built reusable Lightning Web Components (LWC) and Aura components for Experience Clous sites.

Designing, developing and deploying Apex Classes, Visual Force Pages, Components and Apex Triggers, packages for various functional needs in the application.

Working with RESTful web services to integrate the Gov cloud application with downstream, and third-party applications by following all encryption procedures to safeguard critical PHI and prevent security breaches.

Creating custom objects, custom fields, configuring process flows and layouts in lightning, search layouts to organize fields, custom links, custom labels, related lists, and other components on record pages.

Designing workflows using process builders, time-dependent workflows and defined related tasks, email alerts, and field updates.

Coordinating and working closely with project stakeholders, SMEs, staff to understand the requirements and specifications for new applications along with re-engineering the existing application.

Developing and deploying Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Using field level security along with page layouts to manage access to certain fields.

Deploying the code from sandbox to the production using Copado. Using Scrum/Agile development along with functional, unit and automated testing concepts and tools.

Managing ongoing support requests and administrative needs of users.

Utilizing DataLoader to perform bulk insert, update, and deletion of records by importing the data from .csv files.

Cloud Masters Jan 2019 – April 2019

Salesforce Sr Consultant, Client: Year Up Boston, MA

Worked on the Salesforce implementation for Year Up, a national nonprofit that provides training and career support for young adults across multiple U.S states.

Responsibilities:

Work with company IT executives to compile and distribute daily business reports and updates, audits and reviews.

Worked to develop applications to manage student enrollment, program tracking, site operations, and communication between students and regional teams.

Developed and supported the Sales and Marketing business applications along with enhancements for better productivity. Worked on the new business requirements with product owner and freezing the scope to complete within the sprint planning. Implemented integrations between Java apps with Salesforce.

Customized and configured Salesforce to support student lifecycle management including intake, enrollment, attendance, and program completion.

Built custom objects, page layouts, validation rules, and lookup relationships to support clean data architecture across regional sites.

Automated workflows using Process Builder and Flows to handle student onboarding, alerts, and milestone tracking.

Imported and updated student program data using Data Loader and Workbench; ensured referential integrity across Contacts, Program Enrollments, and Accounts.

Created reports and dashboards to help site administrators track student progress and engagement.

Coordinated with business users and trainers to gather requirements and ensure smooth adoption post go-live.

Kensington Information Group, Inc. July 2016 – Jan 2019

Salesforce Consultant, Client1: Cydcor, Client2: Insulet Corp LA, Boston, USA

(Sales Industries & Healthcare)

Project: Cydcor – Outsourced Sales Services

Led Salesforce implementation for Cydcor, a field sales organization serving brands like AT&T and T-Mobile.

Responsibilities:

Worked on project focused on migrating legacy lead data into Salesforce to streamline sales tracking and campaign performance.

Migrated over 1 million leads from SQL Server into Salesforce via Informatica Cloud, using batch jobs to ensure platform stability.

Created custom objects, validation rules, and lead-account relationships to support clean ingestion and reporting.

Validated lead associations post-load and ran SOQL queries and reports to support business and QA stakeholders.

Helped configure initial Salesforce org structure and deployed components to support national sales team workflows.

Project: Insulet – Medical Device (Omnipod Platform)

Worked on the Cloud rollout for Insulet, a Medtech company delivering wearable insulin delivery systems (Omnipod) to patients with diabetes.

Responsibilities:

The project involved building patient-facing portals and integrating external health data platforms.

Developed Experience Cloud sites to allow patients to register, purchase products, and access real-time health insights.

Integrated Salesforce with third-party platforms like Gluko to sync patient monitoring data for care teams.

Created Flow-driven forms for product onboarding, doctor access, and eligibility-based user experiences.

Partnered with compliance and UX teams to ensure HIPAA-aligned interfaces for patients and care providers.

Supported platform automation using Apex, Lightning Components, and declarative tools.

University of South Florida, FL August 2014 – May 2016

Graduate Student Assistant Tampa, FL

Assisted with academic instruction and lab sessions for ~120 students per semester in topics such as SQL, data management, and information systems.

Supported professors with coursework design, grading, research paper evaluations, and student queries.

Guided students through basic web development concepts including HTML, CSS, and MySQL integration.

Provided tutoring and academic support for topics related to database schema design, normalization, and SQL queries.

Participated in conferences and workshops highlighting the use of technology in academic and applied settings.

*** References ***

Available upon request

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