Account Specialist Data Entry

Shawlonda Levens

904-***-**** *********.******@*******.*** Jacksonville, FL 32244

SUMMARY

Seasoned Account Specialist with deep knowledge in financial analysis and management of client portfolios. Strengths include strategic planning, customer relationship management, problem- solving and leadership skills. Demonstrated success in enhancing operational efficiency and achieving revenue growth in previous roles. Possess strong analytical abilities with proven track record in implementing effective financial solutions for clients. SKILLS

Client onboarding

Sales documentation

Account management

Financial analysis

Regulatory compliance

Customer service

Data entry

Employee training

Processing payments

Staff training and motivation

Teamwork

Problem solving

Time management

EXPERIENCE

Account Specialist, MCI Telecommunications, January 2023-March 2025 Jacksonville, FL

Oversaw the onboarding of new clients, ensuring a smooth transition and understanding of company processes.

Worked closely with the sales team in order to provide timely updates on customer accounts. Produced sales documents, finalized deals and filed records. Collaborated with marketing department to develop targeted campaigns for account portfolio.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Reviewed financial status and evaluated discrepancies by assessing account information and activities.

Site Manager, Amazon, March 2017-December 2022

Jacksonville, FL

Mentored new employees on safety protocols, processes and procedures. Facilitated team meetings to discuss project status, challenges, and strategies for improvement.

Performed inspections of the facility on a regular basis to ensure security measures were followed.

Provided training opportunities for existing staff in order to enhance their skillset. Reviewed project plans regularly to ensure deadlines are met on time. Ensured compliance with local, state, and federal regulations, preventing legal issues. Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.

Interviewed prospective employees and provided input to HR on hiring decisions. EDUCATION AND TRAINING

CMA

Medical Assitant, Everest University, Jacksonville, FL July 2016

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