Help Desk Information Technology

MUHAMMAD IMTIAZ

Brooklyn, NY Phone 929-***-**** Email *********************@*****.***

Summary

Performance driven, certified CompTIA A+ professional with 7+ years experience across a variety of service industries. Eager to fill an entry level position in Information Technology. In previous roles, the ability to deliver results with customer satisfaction under pressure allowed for strong company reviews and recommendations Work Experience

NAGARRO

Help Desk Consultant

New York, New York

January 2024 - February 2025

● Handled clients' technical issues with Mac and PC computers and other institutional systems

● Conducted and collaborated on tasks sensitive to personal data while adhering to client confidentiality

● monitored technical support tickets, maintaining efficient communication to ensure prompt resolution Uber/Lyft

4.9+ Star Driver

New York, New York

January 2020 - January 2024

● Guarantee comfortable driving services by choosing most efficient route and accommodating riders’ requests

● Uphold professionalism under all weather and traffic conditions, ensuring riders a positive experience

● Maintain a clean driving record and adhere to all traffic laws in New York, New Jersey, and Connecticut Dunkin Donuts

Team Member

New York, New York

March 2020 - September 2020

● Embodied customer service principles and philosophy, delivering efficient and quality ordering experience

● Operated POS system and accurately ring and organize orders and count change back to customers

● Maintained organizational and cleanliness standards while also adhering to COVID-19 protocols Western Union

Teller

New York, New York

March 2018 - December 2018

● Performed money transfer transactions and related services, and answer to patrons’ questions and requests

● Initiated and collaborated on loss prevention in adherence to all company policy / store standards

● Entrusted with handling Company funds and reconciliation with daily receipts Skills

Networking: NAT, Firewalls, VPN, LAN/WLAN/WAN/PAN, 802.11 802.3 routers, TCP/IP, IPv4/IPv6, DHCP, DNS Software and OS: Windows, Vista, Mac, Linux, Virtualization, VM software, Remote desktop, Process Explorer Hardware: SATA/eSATA/PATA/SSD, Expansion Cards, Network Interface Cards, Sound Cards, Hard Drive Partitioning and Formatting, Peripherals, BIOS/UEFI, Heatsink Fans, Firewire, CD/DVD-ROM drives, Power Supplies Education

Per Scholar, IT Support Training New York, New York CompTIA A+ Certifications September 2022 - December 2022 Coney Island Prep High School New York, New York

High School Diploma September 2015 - July 2018

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