Network Security Customer Service

MICHAEL JOHN SAETTA

757-***-**** ***********@*****.***

Norfolk, VA 23509 linkedin.com/in/johnsaetta/

CYBERSECURITY LEADER

An experienced Technology and Cybersecurity Leader with expertise providing innovative, resilient, and proactive cybersecurity solutions that protect highly regulated, sensitive systems and restricted-access data, empowering organizations to stay ahead of evolving cyber threats. Maintains strict adherence to regulatory compliance and data privacy areas. Adept at providing live troubleshooting, problem-solving and stakeholder support that is timely and accurate. Natural Born Citizen of the USA.

Overview of experience, certs and expertise:

Frontline Manager HR

Cloud Security

Active and current TS/SCI Top Secret Clearance

Network Security

CompTIA Security+ CE Certification

Penetration Testing

ITIL Foundations Certification

Incident Response

Microsoft Suite Proficient

Vulnerability Management

US Citizen

Risk Management & Mitigation

Customer Service

Security Auditing

Oral Communication

Advanced Problem-Solving

Cross-Functional Leadership

Endpoint Protection

EXPERIENCE

MJSCyberOne, LLC and FEDITC, LLC, Norfolk, VA February 2022 – Present

Cybersecurity Senior Team Lead

Manage, train, and cross train team of 18 junior/mid/senior cybersecurity analysts. It required a cultural shift to implement new DHS Zero Trust cybersecurity standards for Department of Homeland Security (DHS) from purchasing to disposal of assets, systems and software.

Team delivers on-time results for several Statements of Work including CyberSecurity, Network Security, Security Reporting, Helpdesk operations Senior Database Administrators (DBA) and other supporting functions required to meet government deliverables and improve the Nation’s Cybersecurity.

Delivered quarterly government reporting data collection calls and analysis of trends involving extensive detail-oriented consolidation of disparate data into documents that could be presented to The White House, Congress and Congressional cybersecurity and House of Representatives financial Committees.

Established “Hot Wash” meeting to evaluate performance, deliver Kudos for excellent performers, reviewed documentation for needed edits after a deliverable was completed. Involved all team players to contribute to improve the ongoing processes. Customer gave positive feedback on this practice, and adopted it themselves.

FEDITC, Norfolk, VA November 2021 – February 2022

Cybersecurity Senior

DHS reporting covering implementation of President’s Executive Order cybersecurity standards, consisting of 640 data elements being measured to enhance cybersecurity across all government agencies.

Collected, validated, and analyzed cybersecurity reporting at DHS and it’s 11 Components. Consulted with submitters when needed. Set up exhaustive database to track ongoing performance and trends in cybersecurity.

Consolidated component data into usable reporting for key metrics such as Multi Factor Authentication (MFA), Encryption at Rest (EAR) and Encryption in Transit (EIT), Testing, Patching, Vulnerability and Resilience.

Set up DHS monthly Compliance Working Group minutes and speaker presentations. Qualified for CE credits for 1000+ participants in attendance.

PERSPECTA and PERATON, Norfolk, VA September 2011 – November 2021

DCIO Technical Trainer IV

Supported Cybersecurity reporting for DHS up to the White House. Automated data for efficiency and consistency.

Expert user of National Institute of Standards and Technology (NIST) publications, the definitive source of official definitions for all things cyber for the US Government, including tracking goals, executive orders, delivering details and automated data collection.

Investigated and documented systems and environmental vulnerabilities, and recommended risk mitigation.

Set up monthly cybersecurity symposiums which were accredited for industry continuing education credits needed to maintain cybersecurity certifications.

Business Continuity Manager for US Navy and US Marine Corps, Perspecta, February 2016 – February 2021

Led the USN, USMC and corporate lead in Business Continuity Program office for the Navy’s IT NGEN Contract. Supervised teams of up to 60+ people. Provided full life cycle from Business Impact Analysis (BIA) and extending to disaster recovery/business continuity of the production systems. Planned, conducted, scheduled live testing and followed up with threat assessments at cold/warm/hot site locations.

FEMA Certified Emergency Manager 10/2016

Analyzed, developed, and coordinated operational concepts and capabilities, participated in US Navy Operational Planning Teams and working groups and prepared executive level correspondence and documents on operational concepts and capabilities for global Navy Business Continuity and Disaster Recovery.

Developed Business Impact Analysis (BIA) reports for upper management review of operational changes to the IT environment using a Cost/Benefit approach.

Developed and maintained the enterprise crisis management plans across 60 military locations. Supported daily standups for workflow management, task management, all work actions.

Trained personnel and conducted tabletop, functional and onsite and offsite full-scale exercises.

Integrated the National Incident Management System (NIMS) into enterprise crisis management processes.

Awarded DoD Top Service Delivery customer for the US Navy for FY2013, due to recognized attention to detail through service interruptions and setting up Secret Service Help desk operations.

Service Desk Duty Manager, US Navy and US Marine Corps, Hewlett-Packard, October 2014 – February 2016

Led 24/7 watch over operations and service desk issues. Effectively routed incoming calls to qualified available agents.

Created Quality Assurance (QA) Bay to train struggling agents to meet expectations, followed-up on issues and outages, agents, supervisors, TLs, CTRs and others bring forward, took customer escalation calls, monitored customer chat rooms for current operations.

Worked with SLA requirements to deliver KPIs to government. Achieved average speed to answer of 40 seconds, compared to industry standard of 10 minutes.

Assisted in decisions on required automation tools, forecasted call volumes three months in advance to plan staffing requirements, managed real time call volumes with staffing and queue management. Monitored impacting tickets, emails, voicemails, and Web Ticket inboxes, provided prompt and responsive oral and written communications with every level of customer, personnel, and management.

Site Delivery Manager, US Navy and US Marine Corps, Hewlett-Packard, September 2013 – October 2014

Collaborated with Navy leadership, VIPs, and executives to complete delivery of all services, billings, and operational issues to resolution.

Resolved escalations of computer and services for customers within contracted guidelines.

Reviewed monthly billing for accuracy, making changes if needed.

Training Liaison, Hewlett-Packard, September 2011 – September 2013

Trained, tracked, and managed Microsoft Certified Systems Engineer (MCSE) training and the certifications achieved for 165 shore-duty sailors to program completion. Partnered with CompTIA and PearsonVUE for testing on certifications.

ADDITIONAL RELEVANT EXPERIENCE

ELECTRONIC DATA SYSTEMS/HEWLETT PACKARD, Norfolk, VA

US Navy End User Service Desk Supervisor, Live Agent Call Center

ELECTRONIC DATA SYSTEMS/GENERAL MOTORS, Detroit, MI, Dallas, TX, Rochester, NY,

IT Account Support, Supply Chain Supervisor

EDUCATION

Bachelor of Science (BS), Accounting/Computer Science, St. John Fisher College, Rochester, NY

CERTIFICATIONS AND CONTINUING EDUCATION

Top-Secret SCI Current and Active

CompTIA Security+ CE reference COMP001020298092

ITIL Foundations V3 Certification 11/29/2012, per Information Technology Standards and Guidelines (ITSM)

Completed FEMA certification for Emergency Management and prerequisites

VOLUNTEER EXPERIENCE

Certified, Community Emergency Response Team (CERT) Emergency First Responder, Norfolk, VA

President, Board of Directors, Lafayette-Winona Civic League

Member, Board of Directors, Finlandia Foundation, Tidewater Chapter

Music Director, US Navy Norfolk Naval Base Adam’s Chapel

Meals-To-Go – homegrown organization that prepares monthly meals for needy families in Norfolk, VA

Foodbank volunteer

VITA tax assistance to disabled and elderly Americans

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