Social Media Manager

JOSEPH

PUZINO

**** ******* **, ****** ****, Tennessee, 37174 201-***-**** ************@*****.*** Education

Bachelor of Science in Communications / The University of Tennessee, Knoxville Graduated with a 3.6 GPA in Communications, with a concentration in Journalism, developing a strong foundation in media strategy, communication, and engagement. Experience

Americaneagle.com – Nashville, Tennessee

Partner Relationship Associate June 2024 – Present

- Cultivated and managed 10 relationships with key partners to drive client satisfaction and retention, ensuring optimal support and resource alignment.

- Conducted regular client needs assessments and identified opportunities to expand services, resulting in enhanced client engagement and new upsell opportunities.

- Developed strong communication and presentation skills to effectively convey value propositions and address client concerns.

A To Z Sports – Nashville, Tennessee

Social Media Manager / Digital Content Creator October 2023 – Present

- Developed and executed social media strategies that increased follower engagement to roughly 300,000 followers

- Utilized analytics to identify high-performing content, allowing for data-driven adjustments that optimized campaign effectiveness and strengthened audience connection.

- Collaborated with internal teams to create cohesive brand messaging across multiple channels, aligning with sales and marketing objectives. Awards and Acknowledgements

Served as External Vice President of Pi Kappa Alpha, recognized on the Dean's List four times with two semesters achieving a 4.0 GPA, and gained valuable experience working for Sports Mecca.

Skills

Relationship building, sales and upselling, social media strategy, analytical thinking, communication, teamwork, customer engagement, and project management.

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