Product Management Manager

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Latha Chandran

Bothell, WA ***** 425-***-**** **************@*******.***

Summary

Experienced Product Manager/Senior Analyst with a demonstrated history of successfully managing product launches and driving customer-centric solutions. Proven ability to lead cross-functional teams, define and document business rules, and manage complex technical programs from inception to delivery. Expertise in Agile methodologies, risk assessment, and stakeholder communication, with a strong understanding of software development lifecycle, testing, and business analysis. Adept at identifying operational impacts, recommending solutions, and creating process documentation.

Skills

• Agile Development

• Scrum product management

• Excel

• API & Data Analysis

• Production Environment

• PowerPoint

• SQL Server Management Studio

• JIRA

• Confluence

• Microsoft Project, Visio

• Content Management Process

• Azure DevOps

• Business Intelligence (Power BI, Tableau)

• Stakeholder & Cross-Functional Team

Collaboration

• Waterfall

• Splunk

• Kanban methodology

• ITIL frameworks

• Reporting tools

• Quality Assurance (UAT, Test Automation)

Experience

PROJECT MANAGER T-Mobile 01/2017 - 11/2023

• Spearheaded the launch of new features and capabilities across business units, ensuring seamless functionality and alignment with organizational goals.

• Collaborated with cross-functional teams (including operations leadership, architects, and engineers) to define project requirements, understand operational and systems requirements, and translate them into detailed project plans, ensuring successful delivery of technology solutions.

• Worked with sales leadership to create or facilitate the materials needed for sales readiness.

• Defined and maintained business rules as technical artifacts for analysts, business product managers, and functional teams.

• Developed and documented business rules in proprietary tools, performed unit testing, and resolved defects before production deployment.

• Managed data-driven reporting, utilizing Power BI and SQL to track performance and optimize decision-making.

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• Identified and mitigated potential risks impacting project timelines and quality by proactively addressing dependencies and technical challenges.

• Partnered with Technical and Business Product Managers to understand requirements and translate them into actionable user stories, ensuring alignment with business objectives.

• Facilitated Agile ceremonies, including daily stand-ups, backlog grooming, sprint reviews, and retrospectives.

• Engaged with teams to advise them on the need for QA Automation, methodologies, and best practices. Actively drove the execution of user acceptance testing (UAT) activities with support from business and technology team members.

• Maintained structured project tracking frameworks using Azure DevOps, Jira, and Confluence, improving team efficiency by 20%.

• Worked continuously daily with teams to provide answers, feedback and directions on work items, enablers, and user stories. Various projects lead to ensuring that, as a part of the planning intake and triage process, proposed work can be mapped to OKRs and KPIs.

• Supported product teams with the delivery of new features and capabilities while empowering them and allowing them to be self-organized. Maintained structured project tracking frameworks using Azure DevOps, Jira, and Confluence, improving team efficiency by 20%.

SENIOR ENGINEER/ANALYST T-Mobile 05/2011 -

01/2017

• Managed product backlogs and prioritized feature development, aligning program deliverables with business objectives, reducing deployment time by 10%.

• Defined user story acceptance criteria, collaborating with Scrum teams to refine technical requirements.

• Coordinated cross-functional team collaborations, ensuring seamless deployment of new features. Supported multiple teams and Product Managers to drive release goals and outcomes.

• Facilitated Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.

• Functioned as a liaison between product, IT, customer delivery, and development teams.

• Utilized Jira and Confluence to track sprint progress and optimize workflows, ensuring seamless deployment of new features.

SENIOR ANALYST AT&T Mobility 01/2001 - 03/2011

• Led IVR application production support, ensuring system stability and performance, resulting in a 5% reduction in system downtime.

• Managed SQL-based reporting applications and telephony hardware.

• Conducted SQL database management, executing work requests for new features and enhancements.

• Provided 24/7 production support, handling escalations and critical system incidents, improving incident resolution time by 20%. Education and Training

Bharathidasan University - Tamil Nadu Master's in computer applications 01/1998

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BCM College - Kottayam, Kerala Bachelor's in mathematics 01/1995 Certifications: Certified Scrum Product Owner (CSPO) Scrum Alliance Accomplishments

• Spotlight Award for various projects leading Total Experience at T-Mobile.

• Successfully defined and optimized business rules, improving efficiency and decision-making processes. Led Agile teams in delivering complex, cross-functional projects that aligned with business and technology goals.

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