MERCEDES MEDINA
775-***-****, **********@*****.***, Reno, Nevada 89509
● Human Resources Management
● HR Generalist Functions Management
● Process Improvement & Streamlining
● Training & Development
● Multilingual Communication Skills
● Team Management & Leader
● Employee Relations & Engagement
● Cross-functional Collaboration
● Employee Lifecycle Management
● Benefits Administration
● Applicant Tracking Systems
● Regulatory Compliance Management
Professional Experience
HYVE Solutions, Carson City, Nevada
Human Resources Specialist - Temp Employment through Temp Agency
December 2024 — February 2025
Conduct new hire orientation for all contingent workforce employees. Communicate with staffing agencies to track employee attendance (no call, no show, tardiness, absences. Serve as first point of contact for contingent employees regarding their work assignments. Maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using Workday software.
●Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
●Enter all new hire information in Workday software and run reports for management.
●Review job details with each new hire, such as their duties, benefits, and the working conditions as well as expectations.
Tesla Inc, Sparks, Nevada
Drug & Alcohol Program Analyst
September 2023 — December 2023
Implemented programs to ensure compliance with pipeline safety and non-DOT-regulations at Tesla, leading electric vehicle and clean energy company. Regularly communicated with Medical Review Officers to address drug and alcohol testing concerns and conducted appropriate reasonable suspicion testing.
●Served as a secondary Designated Employer Representative.
●Enhanced interdepartmental communication and transparency by efficiently responding to queries and issues.
●Developed and maintained accurate records to ensure adherence to safety and company regulations.
●Track, maintain, and report drug and alcohol results and if any policy violations.
Road Safe Traffic Systems, Verdi, Nevada
Onboarding Specialist-Contract Employment
September 2022 — May 2023
Performed full cycle recruiting and onboarding process for a leading provider of traffic safety services. Ensured thorough screening, interviewing, and hiring for various roles. Managed background checks, DOT physicals, and DOT pre-employment drug tests. Coordinated new hire orientation, ensuring all required paperwork completed efficiently.
●Entering new employee information in HRIS software, managing the employee time-keeping process and provide time-keeping reports to the Operations Manager.
●Distribute manuals, passwords, PPE, and assist with setting up their new hire work phones.
MERCEDES MEDINA
775-***-****, **********@*****.***, Reno, Nevada 89509
My Ride to Work, Reno, Nevada
Manager On Duty-Contract Employment
July 2021 —August 2022
Oversaw day-to-day operations, proactively addressing and resolving any issues that arose, and maintaining smooth workflow. Managed driver payroll, entering all relevant data into Pay Com HRIS System for accurate and timely processing.
●Achieved 50% increase in customer satisfaction within 4-month time by efficiently managing customer complaints and resolving disputes on time.
●Supervised CDL drivers, ensuring adherence to scheduled routes, resulting in streamlined operations and improved efficiency.
●Enforced company policies and OSHA regulations, promoting a safe and compliant working environment.
Reno Sparks Cab, Reno, Nevada
Human Resource Manager
May 2013 — June 2021
Led recruitment process, supervised teams of 400 to 500 drivers, and ensured adherence to all relevant transportation regulations. Show cased strong problem-solving skills and ability to manage risk through proactive guidance and issue escalation. Maintained up-to-date knowledge of local and federal laws within the transportation industry.
●Spearheaded full lifecycle of talent acquisition, including recruitment, interviewing, and onboarding, resulting in high -performing team.
●Oversaw payroll and benefits administration, maintaining accurate HR data in HRIS software for streamlined and error-free processes.
●Implemented streamlined performance management process, fostering consistency and accuracy in performance evaluations for both independent contractors and full-time employees throughout company.
●Ensured strict compliance with all transportation regulations mandated by government agencies, evaluating incidents, accidents, and client complaints for continuous improvement.
Education
DePaul University-Professional in Human Resources Management
Columbia Southern University-On target to complete in October 2025 Bachelor of Science in Human Resource Management
Unemployed from 12/2023-12/2024 was a fulltime student at Columbian Southern University
Certifications
Micro HR by HRCP (20+certs.)
Additional HR Certifications upon request
Omega Nu Lambda National Honor Society
Languages
Fluent in English and Spanish