Systems Analyst Desktop Support
Resume:
PAUL LEVINE
*********@*****.***
Cary, Il
linkedin.com/in/paul-levine-b3459a5/
WORK EXPERIENCE
Tier III Senior Systems Analyst
Veteran’s Administration, Hines, IL 2014 - 2025
Analyzes network and workstation vulnerabilities as identified by national scans.
Distributes identified security vulnerabilities to responsible POC’s for remediation.
Tracks monthly vulnerability scans and identifies trends.
Suggests re-mediations for network and workstation security vulnerabilities.
Escalation point for Server issues and incidents.
Introduces process improvements that enhance productivity and efficiency.
IT Technology Support Analyst (Principle)
New Era Technology Support, Cary, IL 2013 - 2014
Desktop / laptop image design and configuration support for small to medium sized businesses looking to create a consistent operating environment.
Tier III escalation for Desktop and Network support issues primarily based on MS Operating systems and MS Office products including Windows 10, Windows 7, 2003 and XP.
Hardware and software procurement and implementation for desktops, laptops, printers, servers, switches and routers.
Hardware repair for desktops, laptops and printers.
Desktop Support and Operations Manager
Tribune Company, Chicago, IL 2012 - 2013
Coordinated team vacations and scheduling.
Support all Desktop functions and deployments for organization.
Managed Windows 7 migration project.
Provide escalation support for on-site desktop support team.
Provided after hours escalation for production operations issues.
TECHNICAL SKILLS
Administration
Active Directory
Operating Systems
Windows Server
Windows & MacOS
Networking
Servers
Switches
Routers
VOIP
SKILLS
Project Management
Incident Management
Troubleshooting
Client Support
Analytical Thinking
Adaptability
EDUCATION
EMC, 2000
Franklin, MA
MCSE, NT 4.0
Certification
EDS, 1997
Detroit, MI
EDS Project Management Certificate
EDS, 1997
Detroit, MI
EDS Trainer Development Certificate
Highest Level of Education:
School: Columbia College
End Date: 1988
Chicago, IL
B.S.
Columbia College, 1988
Chicago, IL
Certificate of Engineering
Acoustical Design
Columbia College, 1988
Chicago, IL
Certificate of Engineering
Sound and Video Recording
Microsoft Outlook Team Lead
Kirkland & Ellis, LLP 2011
Coordinated team schedules and trend reporting to management.
Created solution articles in the company knowledge database (Share point) for future support documentation.
Assisted in the migration of Lotus Notes user’s to Microsoft Outlook/Exchange.
Provide tier 3 support for the in-house IT support desk specifically regarding the migration to MS Outlook 2007 from Lotus Notes.
Supported and trained users in understanding indexing, searching, delegation, folder structure, calendars and rule creation.
Commonly recreate off line email storage files (OST) to address indexing corruption and Outlook malfunctions.
National IT Manager
BBJ Linen, Skokie, IL 2009 - 2010
Managed a national IT support team consisting of 12 employees throughout North America (6 local to HQ).
Coordinated scheduling, conflict resolution, reviews, hiring and dismissal of all IT personnel.
Coordinated and managed full MPLS and VoIP for the headquarters and 15 satellite offices across the United States.
Coordinated negotiation, migration and installation of an MPLS cloud through a new provider and the elimination of independent POTS lines for local phone numbers.
Facilitated conversion of workstation platform from earlier MS operating systems to MS Windows XP and then to Windows 2000.
System Administrator / Tier 3 Escalation
Department of Homeland Security 2002 - 2006
Participated in the migration of all users in the Chicago District from Lotus CCMail to Microsoft Exchange (MS Outlook) and Active Directory.
Deployed replacement of all workstations at the Citizenship sub-office facility and coordinated the design of a consistent desktop image for 400 users.
Migrated all workstations to Windows 2000 from Windows 95 at Citizenship sub-office allowing for the integration of all proprietary governmental software to operate within the MS Windows environment.
Lead Midwest regional contact for all issues concerning the Claims 4 proprietary software. Also participated on the national Claims 4 development team.
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