Customer Service Support

OLABANJI ISHOLA AYENI

**** ******** ***, ***********, **, L4W 5S2

437-***-**** **********@*****.***

Objective

Motivated and compassionate professional with over 7 years of experience in customer-facing roles, seeking a position as a Customer Service Representative. Dedicated to resolving client issues efficiently, maintaining high customer satisfaction, and contributing to team success in fast-paced environments.

Professional Summary

Detail-oriented customer service professional with a strong background in healthcare and public service. Skilled in managing customer inquiries, addressing concerns, and fostering a positive client experience. Known for empathy, adaptability, and problem-solving abilities. Excellent communicator with the ability to remain calm and courteous under pressure. Key Skills

- Customer Support & Satisfaction

- Strong Communication Skills

- Conflict Resolution

- Problem Solving

- CRM Software (Quick Learner)

- Time Management

- Multitasking & Prioritization

- Team Collaboration

- Empathy & Active Listening

- Adaptability Under Pressure

Professional Experience

Customer Service Agent

EDGEWORTH International Properties Limited - Abuja, Nigeria Jan 2017 - Apr 2024

- Delivered high-quality service to clients by responding to inquiries and resolving issues promptly.

- Managed daily scheduling, coordinated service delivery, and ensured a smooth customer experience.

- Trained and supervised support staff to uphold quality standards in customer care.

- Maintained detailed service records and contributed to improving client feedback scores. Customer Support Associate

Geopet Wholistic Hospital - Abuja, Nigeria

Aug 2024 - Dec 2024

- Assisted customers with requests and provided accurate information on services.

- Ensured a welcoming and helpful environment, improving overall client satisfaction.

- Worked collaboratively with teams to streamline service processes. Client Service Volunteer

Kubwa Community Clinic - Abuja, Nigeria

May 2023 - Dec 2024

- Provided support to clients, ensuring needs were met with professionalism and empathy.

- Handled feedback and concerns, relaying information to appropriate departments.

- Helped maintain a client-friendly environment and promoted satisfaction. Education

Bachelor of Science in Economics (BSc)

University of Abuja, Nigeria

Aug 2010 - Mar 2015

- Graduated with Honors

- Recognized for punctuality and academic excellence Certifications

- Advanced CPR and First Aid

Languages

- English (Native Proficient)

Volunteer Experience

NHS Foundation - UK

- Engaged with the public during health education events and responded to community inquiries. Food Bank Volunteer - Mississauga, ON

- Provided courteous client assistance and helped manage food distribution and logistics.

Contact this candidate