Front Desk Information Systems

Victoria T. Thong ********.*****@******.***

Philadelphia PA 19446 484-***-****

EDUCATION

TEMPLE UNIVERSITY – Fox School of Business, Philadelphia, PA Bachelor of Business Administration Graduation: May 2026 Major: Management Information Systems

Awards: Diamond Scholarship

Selected Courses: Digital Systems, Leadership and Organizational Management, Intellectual Heritage, Macroeconomics

EXPERIENCE

Maggiano’s King of Prussia, PA

Banquet Server

March 2023 – Present

• Provide specialized customer service for 100+ guests daily for a semi-upscale Italian Restaurant while collaborating with 10+ members to address concerns in an efficient manner to maintain customer satisfaction.

• Work with 5+ kitchen staff to streamline service process, resulting in 20% reduction in wait time for guests.

• Execute the timely set-up of banquet events, including table settings, and food presentation. Valley Forge Towers, King of Prussia, PA June 2022 – October 2023 Desk Receptionist

• Greeted and assisted 350+ visitors, residents, and staff daily at the front desk of a luxury apartment complex with 600+ units and various amenities and services.

• Maintained 1000+ records of visitors, residents, and staff activities and transactions using Microsoft Excel

• Used property management software to check in and out guests and residents, issue keys, parking passes, access cards, and handle mail, packages, and deliveries.

• Ensured the security and safety of the front desk and the complex by monitoring CCTV cameras and alarms

New Balance, King of Prussia, PA July 2020 – February 2021 Sales Associate

• Fitted 75+ daily customers with New Balance products, using digital foot scanners and other tools.

• Maintained 200+ records of inventory, sales, and customer feedback weekly using Excel

• Attended 5+ training sessions to update product knowledge and learn new technologies/systems.

• Processed sales transactions, returns, and exchanges using point-of-sale systems and mobile device. ACTIVITIES

Member, Association for Information Systems September 2023 – Present SKILLS

Software: Microsoft Word, Excel, PowerPoint, Salesforce, Google Analytics, JavaScript Certifications: Google Analytics

Languages: Fluent in Khmer and English

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