Business Analyst Project Manager

Natra Selassie

BUSINESS ANALYST/ PROJECT MANAGER

Hyattsville, Maryland 202-***-**** *************@*****.*** http://www.linkedin.com/in/natra-selassie7250

Skills

• Technical Skills

• Languages: Moderate proficiency in Amharic and Tigrinya

• Software: Microsoft Office Suite (Access, Excel, PowerPoint, Word), Advanced Excel Tools, Office 365, SharePoint, Windows 7 & 10, MacOS basics, Active Directory, Norton Ghost, basic HTML and wikis

• Hardware: PC builds and repairs, hardware installation, HP/Dell/Apple devices, printers, Cisco IT Essentials, device rollouts and refreshes

• Networking: Cable management, port activation, basic router/switch setup, Wi-Fi configuration, equipment selection per industry standards

• Support: Helpdesk operations, ticket escalation, technical support via phone/email/in-person, sales and market research support

• Certifications: Microsoft Office Specialist (Excel, Word), pursuing CompTIA A+ and AWS Cloud Practitioner

Experience

Thompson Hospitality- Matchbox Silver Spring, MD

Server/Hostess March 2022– March 2023

• Greeted and assisted an average of 130 people per shift in restaurant

• Exceeded expectations and performance in customer service, resulting in 100% positive ratings and satisfied guests

• Displayed the image of an ideal employee to customers to ensure unfeasible representation of the company

Cinnabon Hyattsville, MD

Team Lead December 2017 – October 2019

• Collected over $2000 daily in sales while maintaining an ideal cash register

• Excelled in upselling products to bring more customers, more items and raising the daily commission

• Oversaw and assisted an average of 7 employees during a shift, while running the shift operations Amtrak Washington, DC (Remote)

Digital Technology Intern July 2023- February 2024

• Conducted comprehensive vendor sourcing through diligent research efforts

• Acquired valuable and new insights and expertise while collaborating with senior management

• Worked diligently with counterparts and service owners to maintain alignment between service offerings, ensuring consistency in both process and ethos Amtrak Washington, DC (Remote)

Business Analyst/ Junior Project Manager April 2024-January 2025

• Worked closely with stakeholders to enhance travel safety and project development

• Designed and utilized Excel spreadsheets for project planning and execution

• Organized and led high-priority meetings to drive progress and alignment Education

Year Up/ Baltimore City Community College Baltimore, MD Information Technology Training March 2023 – February 2024

• Completed a one-year program combining college-level coursework, professional training, and a six-month internship, in partnership with over 250 corporate employers nationwide.

• Focused on preparing for roles in Tier 1 Technical Support, Helpdesk, Asset Management, Application Support, and Network Operations.

• Gained hands-on experience with Microsoft Office Suite, including advanced Excel functions and data analysis tools.

• Developed strong communication skills through courses in Business Writing, Public Speaking, and Interpersonal Relations.

• Completed technical coursework in Operating Systems, Computer Hardware, and Intro to Office Applications

Volunteer and Leadership Experience

Montgomery Board of Education- Autism Program (Sherwood Elementary School) Sandy Spring, MD Student Aid June 2018- August 2020

Formulated and composed lessons and activities throughout the summer program, to ensure a space of learning and communicating for children struggling with their disability

Aided and advocated children with lower functioning levels of the disability to ensure all voices are understood and educated

Awards and Honors

• Year Up: Be Accountable Award April 2023

• MOS Excel Certification June 2023

• MOS Word Certification June 2023

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