Entry Writer Customer Sales
Resume:
Theresa Guerrero
Lincolnshire, IL *****
********************@*****.***
Professional Summary
Cargo wise
Cm Bluejay experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customs Entry Writer
Savino Del Bene-Bensenville, IL
November 2024 to Present
Import Entry Writer
Russell A Farrow US Inc-Rosemont, IL
January 2018 to September 2023
• ISF filings, custom clearances, track & trace shipments, dispatching & billing
• Coordinate air/ocean import and export shipments
• Maintain trucker compliance and negotiate rates
• Excellent communication skills in greeting customers, listening and assessing requested desires and assisting to satisfy needs.
• Able to confront dissatisfied customers, ease them and provide resolution.
• Effectively increased customer sales in various positions. Customs Brokerage Entry Writer
Bollore Logistics-Rosemont, IL
February 2017 to September 2018
• ISF filings, custom clearances, track & trace shipments, dispatching & billing
• Coordinate air/ocean import and export shipments
• Maintain trucker compliance and negotiate rates
• Excellent communication skills in greeting customers, listening and assessing requested desires and assisting to satisfy needs.
• Able to confront dissatisfied customers, ease them and provide resolution.
• Effectively increased customer sales in various positions. Customs Brokerage Entry Writer
DB Schenkers-Des Plaines, IL
November 2015 to January 2017
• ISF filings, custom clearances, track/trace shipments, dispatching and billing
• Coordinate air/ocean import and export shipments Senior Customs Brokerage Entry Writer
ISF
August 2014 to December 2015
filings, custom clearances, track & trace shipments, dispatching & billing
• Coordinate air/ocean import and export shipments
• Maintain trucker compliance and negotiate rates
• Excellent communication skills in greeting customers, listening and assessing requested desires and assisting to satisfy needs.
• Able to confront dissatisfied customers, ease them and provide resolution.
• Effectively increased customer sales in various positions. Lead Customs Brokerage Entry Writer
Rim Logistics-Roselle, IL
August 2005 to October 2015
ISF
November 2011 to August 2014
filings, custom clearances, track & trace shipments, dispatching & billing
• Coordinate air/ocean import and export shipments
• Maintain trucker compliance and negotiate rates
• Excellent communication skills in greeting customers, listening and assessing requested desires andassisting to satisfy needs.
• Able to confront dissatisfied customers, ease them and provide resolution.
• Effectively increased customer sales in various positions. Customs Brokerage Entry Writer
August 2005 to November 2011
• Serve as an escalation point-of-contact for team
• Troubleshoot customer driven matters
• Oversee classifications of top customers for complex freight loads
• Educate and provide guidance to customers and team about U.S. Customs resources
• Maintain customer accounts with negotiation cost and expenses
• ISF filings, custom clearances, track/trace shipments, dispatching & billing
• Maintain trucker compliance and negotiate rates
• Excellent communication skills in greeting customers, listening and assessing requested desires andassisting to satisfy needs
• Able to confront dissatisfied customers, ease them and provide resolution
• Effectively increased customer sales in various positions
• Prepared sales reports, wrote purchase orders and conducted regular inventories Import Break-bulk Specialist
Panalpina, Inc-Elk Grove Village, IL
November 2003 to September 2005
Managed Global Accounts
● Work closely with airlines, carriers and brokers to handle shipments from time of pre- alert to arrivalat the customer's door
● Scheduled and coordinated appointments for Sales Executives.
● Assist in the planning, development, opening of new files and document the needs of the newcompany.
● Able to develop rapport in work environment that builds teamwork. Ocean Import/Export Supervisor
Danzas/AEI-Franklin Park, IL
January 2002 to January 2003
Supervise a staff of ten dock workers and two office specialists
● Coordinated air/ocean import and export shipments
● Created inventory transfers between warehouses, scheduled carrier pick-ups for various locationsand coordinated FCL/LCL load planning
Import Break-bulk Specialist
Bax Global-Wooddale, IL, US
January 2000 to December 2001
Billed outside brokers and created inbound documents
● Audited import files and provided excellent customer service Traffic Supervisor
AAR Corporation-Wooddale, IL, US
January 1998 to December 2000
Coordinated traffic functions domestically and for international air export shipments
● Transferred inventory for distribution worldwide
● worked closely with sales, marketing, and purchasing departments to provided spot quotes, coordinated import/export paperwork with carriers/freight forwarders and approved vendor invoicing Education
High School Diploma
Bryman Campus College - Chicago, IL
Steinmetz High School - Chicago, IL
Skills
• Cargo wise cm blue jay soft ware
• Customer Service
• Supply Chain
• Logistics
• Customer service
• Shipping & Receiving
• Dispatch
• International
• Freight Experience
• Trucking
• 3PL
• Cm blue jay
• Order fulfillment
• Microsoft Office (Word/Excel), Trade point, Kewill, Fast Track
• Cargo wise. Cm blue jay
• trucking
• Cargo wise
• Negotiation
• Pricing
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