Technical Support It Specialist
Resume:
Jim Carter
***@***********.*** 817-***-****
CAREER PROFILE
Enthusiastic and patient IT Specialist seeking to benefit and add value to an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling unique and challenging situations. Vast knowledge of Cloud applications, software and architecture.
PROFESSIONAL EXPERIENCE
2023-present Jim and Son’s handyman Services
General construction services
2021-2023 Healthmark Group
Software Technical Support
Tier I and II technical support for complex Healthcare IT products
Creating KB articles
Internal Peer group assignments as required
1999-2020 Alford Media Services
IT SPECIALIST
• Tier I and II Helpdesk Support for predominantly Mac and Windows environment minimizing downtime and increasing uptime.
• The forward-facing member of IT for the company
• IT inventory management and annual global inventory processing and management
• Desk-side support, call resolution/escalation, password/email management, data management
• IT Project Management, including disaster planning/emergency procedures
• Created/Edited employee training videos using Final Cut.
• Content curation and creation of IT newsletter to communicate user best practices, completed case studies, produced internal marketing content, articles and external corporate support via video recording and editing using Final Cut, article/content creation and editing as well as other work for internal/external digital distribution
• SME in technology innovation and integration.
EDUCATION
Masters 2016 WGU
• IT Management with emphasis on project management. Awards for technical writing during course of study
• Bachelors TV/Communications 1994 Univ. North Texas
• Film recording and editing, radio personality, audio editing, film production and creativity
VOLUNTEER EXPERIENCE OR LEADERSHIP
• Meals on Wheels through the United Way
• General philanthropy for those in need
Contact this candidate