Program Manager Product Management

Thomas M. Ellenburg

************@*****.*** Cameron Park, CA 95682 916-***-**** linkedin.com/in/tomellenburg PROGRAM MANAGER SOLUTION DELIVERY LEADER BUSINESS ANALYTICS IBM Certified Complex Program Manager, with a diverse background in services delivery leadership and extensive experience in client business requirements analysis, business development, and PMO leadership. Skilled in proposal development, functional requirements workshops, and complex program management using Agile, Lean, DevOps, GDPR cybersecurity best practices, and Design Thinking methods. Demonstrated achievements in a business consultant capacity, including identifying customer requirements and gap analysis for the delivery of custom solutions. Background managing multiple software products from inception to national and international market eminence. CORE COMPETENCIES

IT Strategy Solutions Development Issue Based Consulting Mentoring and Training Client Relationships Data Center Migration Change Management Global Team Building TECHNICAL EXPERTISE

Agile Method Based SDLC Blue Prism - RPA (Robotic Process Automation) DevOps Jira Confluence Microsoft Team Foundation Server – TFS Cloud services Data center migration Data security Ascendant SAP Method Lean coach IV&V methods Continuous Improvement Matrix Workday SalesForce (SFDC) services delivery leadership Tableau Snowflake SaaS ServiceNow Solution Development Life Cycle Management (SDLC) PROFESSIONAL EXPERIENCE

Optum Behavioral Health

IT PROGRAM MANAGER 06/2021 - 03/2025

Focusing on leading change management processes. Working with Optum Behavioral Health on a specific engagement for a state department of health with a robust set of requirements relating to managing system changes relating to defects and enhancements.

● Implement and manage a comprehensive change management process

● Drive steering committee regarding changes

● Support complete requirements gathering and implementation plan with key functional leads

● Align change plan based on key priorities

● Manage multiple concurrent projects

● Implement OMD Datamart

● Leading the Optum Maryland -OMD - IT Solutions Team on the end of engagement project handing of the behavioral health authorizations and claims processing applications to the new state vendor

Fiserv

DIRECTOR IT PROJECT SERVICES - FIRST DATA GOVERNMENT SOLUTIONS 04/2020 - 11/2020 In a leadership role, works closely with clients guiding the successful planning and execution of IT implementation and modernization projects. Maintains trusted advisor status while fostering positive relationships with key stakeholders. Manages a team of 5 Project Managers and other project team resources, providing mentorship, feedback, performance management and professional development support.

● Meets with clients regularly to review project status, ensuring transparency and accuracy.

● Implementing and executing PMBOK-aligned project management practices.

● Monitoring and communicating the status of key metrics and SLAs, milestones, policies and procedures.

● Managing internal and external communication of risks, issues, performance, and plans and solving or escalating properly.

● Continually assessing communications methods to validate appropriateness for audiences and take advantage of emerging channels to confirm key messages are delivered effectively and efficiently.

● Ownership of project P&L, maintaining controls to monitor budget and cost projections, resource allocations, and time reporting.

● Participating in a key capacity in new business development by providing solution analysis and definition, contributing to capture planning, strategizing, proposal development and writing.

● Identified existing client pain points and engaging in scope management, finding opportunities to provide increased value to our clients, navigating and negotiating the execution of change orders. PCC / GCR Incorporated

PROGRAM MANAGER 03/2019 – 02/2020

Implemented the PCC Campaign Finance and Lobbyist Management System at government agencies. Responsible for communications leadership and inputs into issue and risk management efforts.

● Identified and supported the execution of best practices aimed at gathering and meeting client business requirements through existing functionality and custom feature design and development.

● Rendered specific content to client deliverables leading to acceptance and adoption as solution elements.

Independent Executive Consultant

DIRECTOR OF BUSINESS DEVELOPMENT 07/2017 – 02/2019 Assisted businesses in developing PMO and RPA services delivery best practice-based strategies specific to their industry including leadership coaching, employee training, and project execution.

● Led the business development and sales activities related to selling offerings, which included: PMO development and implementation, RPA oriented business process redesign, product management, SOC 2 certification prep services / IT Audit, business startup consulting, GDPR Prep workshops, SOC 2 Assessment Tool, Building network and pipeline of potential clients, and social media services and website design.

IBM CORPORATION

EXECUTIVE CONSULTANT 08/2000 – 06/2017

Served in a leadership role responsible for proposal development, contract signings, revenue generation, services delivery, account relationship management, and the management of a team of Project Managers, Architects, Developers, Consultants, and Product Specialists. Focus on the delivery of custom, integrated solutions for major companies and agencies. Managed a team of 7 direct reports that managed a team of up to 100 people. Managed complex programs and engagements including:

• Migration of data and application management services for CAMMIS -California Medicaid Management Information Systems – led team of over 200 practitioners, flawlessly transitioned 30 HIPPA compliant applications to new host environments for the nation’s largest claims processor – TCV $500M.

• Data search and analysis for federal government agency in the intelligence community - based on WebFountain Technology at the IBM Research Center in Almaden, CA – led 40 practitioners through SDLC bringing new data networking features into play for intelligence researchers.

• IBM SOA Executive Program – led 40 architects producing over 30 highly technical, reference quality IC assets.

• Data center migration deals at Disney, Virgin Mobile USA – led data and application practitioners in the successful migration of hundreds of servers in IBM takeover campaigns – VMU TCV $130M.

• SAP supply chain management blue printing sessions for CDCR - California Department of Corrections and rehabilitation- led sessions that effectively mapped user requirements to SAP best practices in support of a successful SCM development and implementation.

• GIS Performance Improvement Analysis at PG&E - Pacific Gas & Electric – team reduced crucial data update processing time between regional sites to meet service windows and show scalability.

• IBM NA Dynamic Automation Program – led team of 30 analysts and developers to identify more than 500 candidate business requirements use cases at over 40 client sites for cost take out using RPA - Robotic Process Automation

• SFDC - SalesForce Development Community - migration and Information Architecture redesign for a WAN performance optimization technology client – led a team of SFDC architects and developers in standing up new environment using Agile and DevOps methods, and transforming 23 Partner Center web pages.

ADDITIONAL RELEVANT EXPERIENCE

Lightspeed Systems VICE PRESIDENT AND GENERAL MANAGER – CONSULTING GROUP Executive leadership role for a software publisher specializing in connectivity programs tying proprietary hosts and e-mail systems to enterprise networks. Major contributor to company growth. MCS Group DIRECTOR OF SALES AND CUSTOMER SERVICE Product management and direct software sales.

PROFESSIONAL AFFILIATIONS

Association of Enterprise Architects Lean Six Sigma Group IBM SOA Center of Excellence IBM Lean Center of Excellence IBM Agile Center of Competency EDUCATION AND CERTIFICATIONS

BACHELOR OF SCIENCE (BS), ZOOLOGY – BEHAVIOR GENETICS, Arizona State University, Tempe, AZ

IBM Certified Application Consultant IBM Certified Executive Consultant IBM Certified Complex Program Manager IBM Certified Mentor

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