Program Manager Scrum Master

*****.******@*****.*** • 248-***-****

LOUIS MOHREZ

Program Manager

PROFESSIONAL SUMMARY

Trained Agile Program Manager with 9+ years leading enterprise-wide transformations across operations, DevOps, and ITSM teams. Proven success in scaling Agile practices, uplifting team performance through coaching, and using data to drive continuous improvement. Adept at aligning technology delivery with business goals using tools like Jira, Kanban, Confluence, and custom dashboards. Known for instilling flow, autonomy, and accountability across teams of varying maturity levels. SKILLS

Quality Management System, Project Management, Strategic Planning, Stakeholder Engagement, Risk Assessment, Jira, Dashboards, Software Integration, Budget Management, Quality Control, Data analytics, Qliksense, Scrum Master, MarTech, Customer Data Platform, Team Leadership and mentoring, Scrum Master, Safe Agile, SQL. EMPLOYMENT HISTORY

PROGRAM MANAGER, LAUNCH QUALITY & STRATEGIC OPERATIONS Apr 2022 - Present Ford Motor Company

FEATURE SOFTWARE INTEGRATION LEAD Aug 2018 - Apr 2022 Ford Motor Company

SENIOR BUSINESS ANALYST Dec 2016 - Aug 2018

Ford Motor Company

MANAGEMENT CONSULTANT May 2016 - Dec 2016

P3 group

Led Agile delivery for multi-region launch programs across product, DevOps, and quality teams, driving alignment between business goals and technology execution.

Coached cross-functional teams (engineering, software, diagnostics) through Agile adoption, improving maturity through workshops, 1:1 coaching, and daily flow reviews.

Deployed custom dashboards (QlikSense, Jira, Confluence) to track velocity, throughput, and cycle time, surfacing bottlenecks and improving decision-making.

Embedded Agile rituals—standups, retros, demos—across launch pods, resulting in 25% improvement in defect detection and response speed.

Facilitated alignment between ITSM processes and engineering workflows, helping standardize SOPs and drive faster delivery without compromising compliance.

Created feedback loops with stakeholders and teams through retrospectives and performance reviews, continuously refining the delivery process.

Owned Agile release coordination across vehicle software platforms (e.g., Mustang, Escape), managing DevOps dependencies and feature readiness checkpoints.

Partnered with delivery and QA teams to build sprint boards and release dashboards that increased feature visibility and reduced release delays.

Coached new team members and scrum leads on Agile execution principles, contributing to a 30% rise in on-time delivery metrics.

Introduced KPIs and progress tracking tied to team throughput, enabling better prioritization and goal setting with stakeholders.

Collaborated with delivery teams on process automation and tooling improvements; aligned product roadmaps with budget forecasts.

Generated dashboards and forecasts that empowered product leadership to make informed go/no-go decisions tied to operational KPIs.

Advised Ford executive leadership on quality transformation initiatives focused on product perception and customer satisfaction.

Delivered high-impact recommendations to improve craftsmanship and accelerate time-to-market for new models. EDUCATION

ARCHITECTURE AND SYSTEMS ENGINEERING 2022

Massachusetts Institute of Technology USA

BUSINESS MANAGEMENT 2015

University of Detroit Mercy Detroit, MI

COMPUTER SCIENCE 2009

University of Braunschweig Braunschweig, Germany

LANGUAGES

English, German, Arabic.

LINKS

LinkedIn: www.linkedin.com.

COURSES

SAFE SCRUM MASTER

SAFe

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