Desktop Support Active Directory

OGUNNIYI, ENIOLA

************@*****.*** Phone: 240-***-**** Peoria AZ 85345

Summary:

Dedicated and Season I.T Professional with over 10 years of experience, specializing in desktop support, providing technical assistance to end-user, system configuration, and maintenance. Proficient in hardware/software troubleshooting, network administration, and mobile device management. Seeking to leverage my skills and passion for tech to support organizational I.T needs and enhance user productivity.

Technical skills:

Operating System: Windows (7,10,11)

Troubleshooting: Hardware/Software Issues, Network Connectivity, Printers.

Tools: Active Directory, Microsoft 365, Remote Desktop, ServiceNow, SCCM.

Networking: TCP/IP, DNS, DHCP, LAN/WAN.

Security: Basic Endpoint Protection, User Access Control

Other: Email Configuration, software installation, Imaging PCs, VoIP

AutoCad installation and use.

Soft skills:

Strong customer service skills

Google workspace

Team collaboration and independent work ethic.

Excellent interpersonal communication, written and oral

Time Management and Multitasking.

Analyzing existing services and comprehend where improvements need to be made

Analyzing existing performance trends and recommend adjustments or changes where required

Developing and writing technical documentation

Troubleshooting Hardware & Software, PC Refresh, Google Guru certification, Cherwell, Service now, Remedy, Beyond Trust Remote Support, Active Directory, SCCM, AD Manager Plus, In-tune, VPN, Workstation Support MacOS, Microsoft Office, windows 10, Android &iPhone/iPad devices, Networking, Microsoft Active Directory, Firmware upgrades knowledge, Remote Desktop Support, Hypertext Markup Language (HTML), Hypertext preprocessor (PHP), Microsoft AZURE, Active Directory, Microsoft Intune. PowerShell, CompTIA Security+ Monitoring, visibility & Report. Tanium 7.4.5

Work Experience:

State of Arizona (Department of Economic Security)

I.T Desk Support Tech (Tier 3) July 2022 to Present

Responsibilities:

Providing Tier 3 technical support to over 500 users across multiple departments

Installed, configured, and maintained desktop, laptop, printers and mobile devices.

Resolve hardware and software issues via phone, email, and remote tools.

Manage User Accounts, group policies, and password resets using active directory and AD Manager.

Documented issues and resolutions in ServiceNow ticketing system to ensure knowledge sharing and trend analysis.

Collaborated with network and system administrators to escalate and resolve complex issues.

Deployment, and Refresh technician role within the State of Arizona. Supports the full lifecycle of IT assets/equipment, including configuration, deployment, and surplus.

Implements software patches, security fixes, and tests and validates modified system configurations.

Assist with major deployments of hardware and software.

Mobile device support including working understanding of mobile device management tools.

Complete mandatory training classes and other classes as assigned.

Travel between sites to accomplish tasks.

Perform preventive maintenance on hardware and software packages.

Assist with multiple projects at various locations throughout the state of Arizona.

RAUCH NORTH AMERICA. Phoenix AZ June 2022 to July 2022

Reliability Maintenance Engineer (RME Tech III)

Responsibilities:

Promote a safe working environment by following all safety procedures.

Maintain and troubleshoot all conveyor systems in the building, Lead, and audit preventive maintenance procedures.

Install, maintain, and troubleshoot relay logic, ladder diagram, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.

Create and closeout work orders with data including labor hours, equipment maintenance, and parts used Maintain positive working relationships across all the Amazon Operations facilities.

Develop work plans for emergency repair of critical assets.

Amazon Phoenix AZ July 2021 to May 2022

Reliability Maintenance Engineer (RME Tech III)

Responsibilities:

Promote a safe working environment by following all safety procedures.

Maintain and troubleshoot all conveyor systems in the building, Lead, and audit preventive maintenance procedures.

Install, maintain, and troubleshoot relay logic, ladder diagram, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.

Create and closeout work orders with data including labor hours, equipment maintenance, and parts used Maintain positive working relationships across all the Amazon Operations facilities.

Develop work plans for emergency repair of critical assets.

Move up to 49lbs as well as stand and walk during a shift lasting up to 12 hours, with or without reasonable accommodation.

Super Star Car Wash (SSCW) Phoenix

I.T Technician February 2022 – March 2022

helpdesk/desktop configuration, repair, support, network administration and diagnosis, and troubleshooting of a variety of IT issues.

Install and configure hardware and software components.

install and upgrade antivirus software troubleshoot general hardware and software issues diagnosed general network issues, remotely guide employees through...

troubleshooting process repair or re-run Cat5 cabling Clean up and organize network cabling on location maintain standards across network and computer equipment.

maintain standards in Office 365 environment General Office software support (Excel, Word, Outlook, etc.) Performs other duties as assigned.

Troubleshooting Fast pass machine.

Activating payment card

YOLAS Consultants. Ltd Lagos Nigeria

IT Technician 2011 – August2018

Installing and maintaining computer systems and networks

Setting up computer workstations, including peripheral devices

Checking hardware for functionality

Installing and configuring software and its functions

optimizing the performance of hardware and software

Organizing and scheduling upgrades and maintenance so that others can continue working uninterrupted.

Troubleshooting to diagnose and resolve computer problems.

Maintaining records of repairs, fixes, and maintenance

Identifying equipment shortages and placing orders for more.

Following company guidelines

Setting up user accounts and profiles

Develop a deep understanding of Yolas Consultants Ltd internal IT function to support end users as efficiently as possible.

Follow existing policies and procedures when assisting clients, to ensure proper handling of requests, making suggestions for improvement when appropriate.

Comfortably participate in an on-call rotation to handle off-hours support requests.

Become familiar with company processes and procedures and be able to elevate the performance of the company with my own ideas and contributions.

Build a strong relationship with our amazing users and be able to assist them as they need.

Bring a “can do” attitude to all we do.

Certification:

AZ-900-Microsoft Azure Fundamentals: Azure Cloud Computing

AZ-900 Microsoft Azure Fundamentals: Security & Compliance

Microsoft Azure Networking.

PowerShell 5.0 Remote Management.

SY0-CompTIA Security+

Introduction to PowerShell 5.0

Tanium: Certificate of Completion.

Certified Google Workspace Champion Certificate.

ISC2 Cyber Security: Certificate of Course Completion.

Education

Master of Science. Ladoke Akintola University of Technology, Ogbomosho,

Oyo State. Nigeria. September 2014

Bachelor of Civil Engineering. Kwara State Polytechnic Ilorin. Nigeria August 2009

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