General Manager Office Administrator

AUSTIN MARTIN

******.*********@*****.*** 217-***-****

WORKING EXPERIENCE

Village Green Chicago, IL

Leasing & Sales Consultant/Office Administrator 2024

● Conducted property tours and guided prospective tenants through the leasing process while managing communication between tenants, prospects, and the Property Manager.

● Oversaw the lease agreement process, ensuring accurate execution of contracts and thorough review of lease applications. Achieved full occupancy for the property, maintaining a 90 day trending occupancy rate of 100%.

● Followed up with leads to address inquiries, maintain interest, and expand the tenant network through proactive outreach and relationship-building.

Kohler Waters Spa Chicago, IL

Spa General Manager/Manager of Guest Services 2023 to 2024

● Identified and implemented improvements in internal controls and accounting procedures to enhance key processes and operational efficiency.

● Directed and mentored a diverse team emphasizing a leadership approach that focuses on the value of luxury experiences, empowerment, and responsibility.

● Oversaw all location orders, including food, beverages, service products, guest supplies, and retail items, ensuring inventory and supply chain efficiency.

● Resolved guest issues and concerns through proactive problem-solving and service recovery, utilizing appropriate tools and resources to ensure a positive guest experience. Life Time Athletic Resorts Chicago, IL

Membership Concierge Level 3 2021 to 2022

● Proactively engaged with inside and outside prospects to achieve individual and club quotas for new memberships and ancillary services.

● Facilitated the onboarding and training of new staff, serving as a leader and mentor for all departments.

● Managed member account maintenance, handling transactions and addressing needs related to programs, services, and product payments.

Fitness Formula Clubs Chicago, IL

Assistant General Manager/Customer Success Manager 2014 to 2021

● Designed and implemented a member integration program, resulting in a 5% monthly increase in club revenue and retention over the past 5 years, and consistently achieved personal sales quotas through strategic client engagement.

● Maintained an exceptional team and individual retention rate of 96% over 6 years, demonstrating a strong commitment to coaching, talent development, and employee care.

● Managed billing and account services for a membership/client base of over 5,000, including upgrades, downgrades, freezes, cancellations, and collections.

● Managed and developed a team, driving excellence in hospitality, problem/conflict resolution, and accountability, while also overseeing inventory and ordering for café and shop sections to ensure efficient vendor management and stock control.

EDUCATION

Southern Illinois University Carbondale, Illinois

Bachelor of Science in Exercise Science Graduation: July 2012 SKILLS SUMMARY

Client Retention Management

Customer Success Management

Leadership & Team Management

Training & On-Boarding

Communication

Problem/Resolution Management

Product Knowledge

Analytical Skills

Negotiation Skills

Team Collaboration

Operational Efficiency

Sales Operations

Technical Proficiency

CRM Systems

Budget Management

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