Customer Service representative with Medical assistant degree
Resume:
***********@*****.***
XITHLALY CONEJO
OBJECTIVE
Bilingual Nationally Registered Certified Medical Assistant and customer service professional seeking a level position with an office that will allow room for advancement.
SKILLS & ABILITIES
Bilingual in Spanish
On year of Management Experience
Ten years of Customer Service experience
Eight years of cash handling experience
Four years of Medical Front office experience
Microsoft Excel, Outlook and Word experience
Knowledge in E Clinical works, G3, Epic, Aprima (Medical records)
Five years of Phlebotomy skills
EKG training
Certified CPR/AED/FIRST AID
ICD-10 Knowledge
EXPERIENCE
ESKENAZI HOSPITAL, INDIANAPOLIS, INIDIANA APR. 2015-APR 2016
(Full-time employment)
-Awarded for outstanding patient care.
Bilingual Medical assistant experience in Pediatric, Adult medicine and OB/GYN
Taking Vital signs and entering them in EMR
Prepare Non-stress test for pregnant women
Prepare Doctor for exams such as: pap smears, insertion of Nexplanon or IUD.
Front office experience
Taking phone calls for appointments
Checking in/out patients
Taking notes for refills for a patient in EMR
Making in and out bound calls for Doctors or nurses to other hospitals
Updating information for patients in EMR
Experience of working in the laboratory
Drawling blood
collecting urine specimens; Pregnancy testing (when needed)
administering injections
Administer medicine to patients per provider orders( Albuterol, Depo and Toradol)
INR and A1C testing
Rapid Strep Testing/ HIV rapid testing
Glucose test for pregnant women.
Giving EKG
SPRINT, SPEEDWAY, INDIANA AUGUST 2016- MAY 2017
(Full-time employment)
- Ranked number 2 in sales within the company.
Bilingual Retail Sales Consultant
Experience with activating and handling technical problems with cell phone devices and tablets/Ipads
Making in and out bound phone and sales calls
FINISHLINE (MACYS), GREENWOOD, INDIANA NOV. 2012 – APR 2018
(Full-time employment)
Store manager
Stock management (product & sales orders)
Scheduling Employee’s
Pay-roll
Bilingual Cashier/ sales associate experience
customer service & managerial skills
MERIDIAN VISITING PHYSICIANS, INDIANAPOLIS, INIDIANA APR. 2018-OCT 2019
(Full-time employment)
Bilingual Medical assistant/patient care coordinator: experienced work in Adult Medicine: Geriatric Care (In- home care). Job required to travel with Nurse Practitioner or MD.
Take vital signs
draw blood, collect specimens,
administer Injections such as: B12 and Flu vaccinations
Check Blood sugars
Checking in/out patients using “Badger”.
In office experience
Scheduling appointments for Providers
Sending Electronic prescription for refills for patients, as well as calling in Prescriptions to the Pharmacy
Charting orders for providers
Sending referrals to: Home care agencies, Assisted living facilities and Hospitals/ Specialty clinics etc.
Updating information for patient’s Medical record
Answering clinical calls (in/ out bound)
Assigned rotation “On call phone” (2 weeks each month): Would take live phone calls from patients, facilities and home care agencies, and give orders/relaying health conditions to providers.
COMMUNITY HEALTH NETWORK PEDIATRICS, INDIANAPOLIS, INIDIANA
OCT 2019-JUL2020
Rooming, taking vital signs
Drawing up urine specimens
Knowledge in POCT RSV, FLU, Strep, Mono, pregnancy test, HGB, Lead, Cholesterol
Administer vaccines and Rocephin ( when ordered)
Making appointments
Phone triage
Sending referrals to different Ambulatory resources
NATIONALLY REGISTERED CERTIFIED MEDICAL ASSISTANT
WARREN TOWNSHIP COMMUNITY EMPLOYEE CLINIC INDIANAPOLIS, INIDIANA
JUL 2020-MAY 2024
Rooming, taking vital signs
Drawing up urine specimens
Drawing blood
Knowledge in POCT RSV, FLU, COVID-19 Strep, Mono, pregnancy test,
Administer vaccines and Rocephin (when ordered)
Making appointments, Registration
Phone triage
Sending referrals to different Ambulatory resources
Dispense medications, the clinic offers
Assist in procedures: pap smears, stitches and staple removals
SR PATIENT CARE TECHNICIAN
COMMUNITY HEART AND VASCULAR HOSPITAL INDIANAPOLIS, INIDIANA
MAY 2024-PRESENT
Rooming, taking vital signs
Drawing up urine specimens
Drawing blood
Transporting patients to different areas in the Hospital as needed
Bathing patients
Provide meal service and feeding assistance
Bed making
Transfer patient to and from the bed to chair if needed
Removal of IV’s
Promoting ambulation and Independence
EDUCATION
BEECH GROVE HIGH SCHOOL AUG 2010-2014
-Core 40 High School Diploma
KAPLAN COLLEGE, INDIANAPOLIS, INDIANA JUNE 2014-2015
Medical Assistant Degree
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