Customer Service Call Center
Resume:
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Sarah Clarkson
*********@*****.***
Professional Summary
Accounts Receivable Clerk who leverages strong organizational, technical and interpersonal skills. go above and beyond
basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
- Six years customer service inbound call center - Proficient © Customer service-oriented
in an office setting - Experience in Word, Excel, PowerPoint, ¢ Flexible
and Windows e Accurate and detailed
¢ Types 70 WPM e@ Works well under pressure
¢ Attention to detail
e Expertise in invoice and payment transactions
e Excellent communication skills
e Professional phone etiquette
Work History
Customer service Representative 04/2011 to 06/2011
Amazon.com
© received inbound calls to resolve issue with customer orders.
helped customers on issues with placing orders, repairing kindles, and replacing lost shipments.
e
e@ Managed high call volume with tact and professionalism.
e Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Customer Service Representative 09/2003 to 01/2010
Sitel Corporation
e Assisted customers in a inbound call center setting to resolve issues regarding orders.
Accts Receivable Clerk 07/1998 to 03/2004
Goldsmit-Sydnor
e Worked in office setting in fast paced environment.
e Answered phones, filing, data entry, nightly deposits and nightly reports.
¢ Posts customer payments by recording cash, checks
e Protects organization's value by keeping information confidential.?
Education
High School Diploma:
Boyd County High Scool -
Graduate:
Boyd County High School -
Relevant Courses of Study Word, Access, Excel, PowerPoint, Microsoft 2010:
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