Customer Service Quality Control

Annie Adame

Houston, TX ***** 346-***-**** **************@*****.***

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Summary

Dynamic sales associate with proven expertise excelling in customer service and visual merchandising. Adept at inventory and team collaboration, I consistently enhanced store & Wearhouse organization and product displays, driving customer engagement and satisfaction. Committed to quality control, Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

Customer service

Sales techniques

Visual merchandising

Inventory management

Product knowledge

Store organization

Team collaboration

Communication skills

Quality control

Stock organization

Adaptable and flexible

Product merchandising

Professionalism

Team building

Shipment processing

Merchandising and display

Stock replenishment

Experience

SALES ASSOCIATE 10/2024 - 03/2025

Party City - Houston, TX

Handled returns and exchanges according to company policies. Customer interactions.

Answering customer inquiries regarding party goods. Arrange merchandise on store shelves.

Assembling a product display.

Organizing stockroom inventory.

Maintaining store cleanliness.

Superior customer service abilities.

Attended weekly team meetings to review performance goals and objectives. Answered incoming telephone calls to provide store, products and services information. Used technology resources to assist customers in locating and selecting items. Answered store and merchandise questions and led customers to wanted items. Handled customer complaints in a professional manner. Stocked shelves and supplies and organized displays to focus customer attention on specific items. INVENTORY DEPT/YCW 03/2016 - 03/2025

Southwest Key Program - Houston, TX

Inspected incoming shipments to ensure they meet quality standards before accepting delivery. Assisted in resolving customer issues related to backorders or incorrect shipments. Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Implemented quality control measures to uphold company standards. Created reports on stock levels, cost analysis, and inventory adjustments. Developed and implemented procedures to ensure accurate tracking of inventory levels. Monitored stock movements to ensure accuracy of data in the system. Provided guidance to staff regarding proper labeling procedures for outgoing orders. Established policies for receiving goods from suppliers and recording them into the system. Conducted regular physical counts of inventory items to verify accuracy of records. Organized warehouse layout according to product categories and optimized space utilization. Planned and led team meetings to review business results and communicate new and ongoing priorities. Maintained records of stock levels, orders, sales, and deliveries. Ensured compliance with safety regulations when handling hazardous materials. O-RING INSPECTOR 03/2014 - 08/2015

Moss Seal Company - Houston, TX

Inspected all orders to be shipped

Perform routine equipment calibration, verification, and function checks Organized and coordinated work so that services are rendered, reports and samples are submitted promptly Reported any nonconforming parts to Quality Manager or Production Supervisor. Inspected and repaired products to meet project expectations. Inspected, tested and measured materials for conformance to specifications and regulatory requirements. Monitored production process to ensure quality control standards are met at all times. Education and Training

Ser Family Learning Center - Houston Tx GED

04/1995

References

Francisco Brito (Southwest Key Supervisor) 281-***-**** Luis Fernandez (Southwest Key Shift Leader) 832-***-**** James Thompson (Party City Manager) 281-***-****

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