Customer Service Warehouse Manager

Destiny Torres

Brooklyn, NY *****

347-***-**** / *************@*****.***

Exceptional Customer Service Skills and Experience. Money Handling. Indoor/Outdoor Maintenance. Handheld and Powered Tools. Able to lift 50lbs. A+ Interpersonal Skills. Ethical and Honest Employee. Great Attendance Record. NYC Parks Department -New York, NY 08/2018 - 02/2019 & 04/2024 - 10/2024 Seasonal Maintenance

• Clean and maintain parks, playgrounds, and surrounding areas to provide a safe environment

• Provide patrons with directions, answer questions regarding parks activities and special events and monitor activity throughout the park reporting any safety concerns

• Sanitize comfort stations and replenish supplies, sweep, rake, shovel, leaf blow and weed wack to beautify areas of the park

• Check playground equipment for damage and report needed repairs to supervisor

• Paint benches and facility structures

Five Below - Brooklyn, NY 02/2022-10/2022

Cashier/ Floor Associate

• Answered customers questions regarding products, prices, and availability

• Shared product knowledge with customers while making personal recommendations

• Developed professional relationships with customers to ensure retention

• Ensured the highest level of customer satisfaction

• Processed cash and credit payments rapidly and accurately

• Set up promotional displays and explained sales to customers FedEx Ground - Queens, NY 07/2020-10/2021

Package Handler

• Sorted packages and stacked them on pallets

• Adhered to all warehouse safety guidelines

• Reported any issues to the warehouse manager

• Loaded and unloaded packages from trucks to bring into/out of the warehouse

• Made sure all packages are properly packed and loaded – handled with care

• Followed written and verbal instructions from the warehouse manager Burlington - Harrisburg, PA 07/2017- 06/2018

Dagostino’s Supermarket - New York, NY 03/2016 – 06/2017 McDonald’s - New York, NY 05/2015 – 01/2016

Cashier

• Answered customer questions regarding products and promotions

• Balanced the day’s transactions at daily cash close-out

• Process and verify payments involving transfer of electronic funds

• Provided friendly and timely food and beverages serving and/or packaging cashing-out

• Maintained exceptional communication and interpersonal skills

• Exuded friendly, good attitude with every customer addressing complaints calmly and swiftly EDUCATION

New York State Department of Education -High School Diploma

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