IT Manager Systems & Enterprise Technologies

Current Location: Kuwait

Visa: ** Transferable

Syam Lal R Pillai

Mobile: +965-******** Email:

******.****.**@*****.*** Driving License: Kuwait

IT MANAGER – SYSTEMS & ENTERPRISE TECHNOLOGIES

Professional Summary

Accomplished IT Professional with over 23 years of extensive experience in implementing and managing ERP systems, server infrastructures, and data-centre operations. Adept at planning, installing, configuring, and optimizing IT infrastructure to achieve exceptional performance and availability. Proven ability to deliver solutions that drive business growth, improve organizational efficiency, and enhance system & network operations. Highly skilled in troubleshooting, project management, and leading IT teams in diverse environments.

Technical Proficiency

Key Skills: Strategic IT Planning, ERP Implementation and Support, Network and Infrastructure Management, Team Leadership and Mentoring, Cybersecurity and Compliance, Disaster Recovery and Business Continuity, Cloud Technology Systems and Platforms: Windows Servers Clients, Linux OS, VMware (vCenter, vSphere ESXi), Veeam, Active Directory, DNS, Office 365, G Suite, SQL Server, SSRS, Visual Basic, Crystal Reports, WordPress, SAN NAS, BMS BAS.

ERP and Business Systems: MS Dynamics AX 2012, MS Dynamics RMS, MS Great Plains, Odoo ERP, Customer Support, Customization

Networking and Security: FortiGate Firewall, LAN WAN VPN Wi-Fi, Router Switches, Cyber Security.

Other Tools: CCTV (IP DVR NVR), Biometric Systems, Cisco Call Manager Admin, Ransomware Prevention, POS Warehousing Inventory Management. Education & Certifications

Bachelor’s Degree: Computer Science & Information Technology CCNA: Cisco Certified Network Associate

MCSE: Microsoft Certified Systems Engineer

MCTS: Microsoft Certified Technology Specialist

MDOP: Microsoft Desktop Optimization Charter

General Information

Total Experience: 23 + Years

Nationality: Indian

Date of Birth: 16th May

1980 Marital Status: Married

References

Available upon request.

Key Responsibilities

Strategic IT Planning & Implementation

Develop and execute an IT roadmap that supports the company’s business strategy, focusing on scalability and security.

Lead initiatives in software development, deployment, and cloud solutions that align with customer and operational needs.

Team Leadership & Development

Build and mentor an IT team skilled in software development, cybersecurity, and systems management.

Establish a high-performance culture that fosters skill development in software and IT service support.

System and Software Management

Oversee the development and maintenance of internal systems, networks, and customer-facing applications.

Ensure seamless software and infrastructure integration to support product functionality and user experience.

Cybersecurity & Compliance

Establish data protection and cybersecurity measures that adhere to the regulatory requirements and best practices.

Develop policies to mitigate security threats and maintain data integrity and confidentiality for clients and internal systems.

Vendor & Stakeholder Coordination

Collaborate with internal stakeholders to align IT solutions with business demands, ensuring client satisfaction.

Manage relationships with technology vendors and service providers, negotiating favourable terms and ensuring quality standards. Innovation & Continuous Improvement

Monitor and evaluate emerging technology trends to identify tools and methodologies that enhance company offerings.

Lead process automation initiatives and improve existing software tools to optimize productivity.

ICT Project Management

Interpreting IT & Integrated systems drawings and coordinate accordingly.

Provide strategic advice on using technology to achieve goals.

Manage IT initiatives and collaborate with in-house technical staff.

Design IT systems and networks ensuring the right architecture and functionality.

Support new technology implementation. Aid with all IT related technical issues.

Revise existing systems and suggest improvements. Suggesting systems where appropriate.

Defining software, hardware and network requirements.

Developing agreed solutions and implementing new systems.

Ensure Complying with all statutory requirements connected with the project.

Make sure all deliverables will meet the standard of the project. Ensure proper closeout of the project.

Professional Experience

Designation: IT Manager

Company: Wahran Trading Company, Kuwait

Period: Feb 2019 to Present

Duties:

Managing & Administering following IT Systems: Windows Server 2012 Environment, MS Dynamics AX 2012, SQL Server & SSRS Reports, FortiGate Firewall, VPN, WAN, LAN & Networking, VMware, vCenter, vSphere ESXi & Veeam Backup, Remote Management System RDM, Office 365 & Lotus Notes, SAN & NAS Storages, CCTV, Biometric & AV Systems, E-Commerce, FTP & Website.

Lead large IT projects, including the design and deployment of new IT systems and services

Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

Help define IT infrastructure strategy, architecture, and processes

Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

Assess vendors and develop test strategies for new hardware and software

Running regular checks on network and data security

Identifying and acting on opportunities to improve and update software and systems

Developing and implementing IT policy and best practice guides for the organization

Designing training programs and workshops for staff

Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages

Managing and reporting on allocation of IT budget Identifying opportunities for team training and skills advancement

Maintains information technology strategies.

Researches and implements technological strategic solutions.

Plans, monitors, and appraises job results.

Coaches and counsels’ employees. Initiates, coordinates, and enforces systems, policies, and procedures.

Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.

Verifies application results by conducting system audits of technologies implemented.

Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Troubleshoot hardware and software issues related to internal IT operations Designation: IT Engineer

Company: Platinum Group, Kuwait

Period: Sep 2017 to Jan 2019

Duties:

Interpreting IT & Integrated systems drawings and coordinate accordingly.

Provide strategic advice on using technology to achieve goals.

Manage IT initiatives and collaborate with in-house technical staff.

Design IT systems and networks ensuring the right architecture and functionality.

Support new technology implementation.

Assistance providing with all IT related technical issues. Revise existing systems and suggest improvements.

Defining software, hardware, and network requirements. Developing agreed solutions and implementing new systems.

Advising systems where appropriate.

Ensure Complying with all statutory requirements connected with the project.

Make sure all deliverables will meet the standard of the project.

Ensure proper closeout of the project.

Designation: IT Engineer

Company: United Facilities Management, Kuwait

Period: Sep 2014 to Aug 2017

Duties:

Supervising IT Project IT Integrated Infrastructure Development, which includes the systems such as Structured Cabling, Data Communications, Voice Communications, Audio-Video Communication, Distributed Communication, Security, Access Control, CCTV, Intrusion Detection, Car Parking, Service Bell, Fire Alarm, Public Address, Water Leakage, BMS BAS

Overseeing the accuracy of the consultant and main contractor works.

Ensure works in progress are according to the standards and specifications.

Report inaccuracies to the head management, consultant, and contractor.

Managing scope changes and the impacts of these changes on other factors. Designation: IT Engineer

Company: Raeen Group Co., Kuwait

Period: Aug 2007 to Aug 2014

Duties:

Managing & Administering following IT Systems:

Windows Server 2003 Environment MS Dynamics RMS & GP SQL Server Visual Basic Programming MS Access Network & Firewall POS & Warehousing Desktop Support with Win XP Vista 7 8 10 Mac

Providing support to Printers, Scanners, Copiers Backup & Restore MS Office Outlook Antispam Antivirus

Designation: IT BMS Admin

Company: Bader Al Mulla Brothers Co., Kuwait

Period: Sep 2004 to Jul 2007

Duties:

Involved in Building Management System Networking & Programming.

Involved in the installation and commissioning of BMS Equipment’s.

Programmed the CO Panels with the prescribed parameters LON Protocol.

System Administration and Configuration

Designation: IT Administrator

Company: Alind, Kerala, India

Period: May 2001 to Aug 2004

Duties:

Administering Windows Server 2000. Troubleshooting network problems with novel Netware.

Programming with Visual Basic and MS SQL Oracle.

Providing support to Printers, Servers, Desktop support. Administering FoxPro dbase databases.

Performing Backup and recovery plans Repairing equipment and replacing parts.

Maintaining records of software licenses. Perform periodical backups of data and transactions.

Create modify archive database and data for reporting.

Database design planning and implementation.

Desktop Support with Win 95 98 XP.

Assisting Accountant to Journalizing Sales, purchase, cash, and banking entries.

Performing Stock operation and inventory analysis.

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