Front Desk Call Center

ABOUT ME

I am a fairly proactive person, I like to take on challenges and I believe that I am qualified to fulfill the positions to which I am applying, which will also help me in my career.

EDUCATION

• University/School Name: Universidad Guayaquil Location (city and country): Guayaquil Website:

• Institution Start Date : 02/2023

• Graduation/Expected Graduation Date: 05/2027

• Field of Study: Hospitality & Tourism

WORK EXPERIENCE

• Employer Name: Plusservice

• Location (city and country): Guayaquil Website:

• Job Title: call center agent

• Dates of Employment: from 07/2018 to 08/2022

• Responsibilities and achievements: I answered calls from a campaign for a bank in Ecuador, processed their queries, complaints, online help with banking platforms, answered emails with queries Alliance Abroad Group

Participant Resume

Mayi Geovanna Soria Mendez

Skype ID: live:mayisoria1234

F ield of Training Desired: front desk o food and beverage Australia España México South Africa United States

• Employer Name: Dreamkapture travel

• Location (city and country): Guayaquil

• Website:

• Job Title: customer service and waitress

• Dates of Employment: from 12/2022 to 09/2024

• Responsibilities and achievements: check in and check out guests, waitress, ordering and received food and beverage supplements, reservations, rooms service

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• Employer name: Naples Grande Beach Resort

• Location: Naples,USA

• Job tittle: front desk agent

• Dates of employment: from 10/2024 to present

• Responsabilities: check in and out Guest, Configure reservations, make bookings, process cash and card payments, troubleshoot problems, manage customer complaint databases, and follow-up. SKILLS

English: intermediate

Computer: intermediate

HOBBIES

• Hobby #1: watch movies

• Hobby #2: read

• Hobby #3: travel

Alliance Abroad Group

Australia España México South Africa United States

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