Customer Service Bar Manager

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SEKHAR KUMAR KABIRAJ

Home number: ****-*******372 /842*******

E-mail: *************@*****.***

I am a proactive, focused and committed professional, with extensive expertise gained within the Cruise and hospitality sector over a period of 19 years. I am a persuasive communicator,have good decision making skills with sound judgement to streamline workflow resources to maximize performance and quality standards to ensure the ongoing provision of the highest standards of guests .Am an achievement oriented team builder who loves working and being a part of a winning team. A well-presented, confident and persuasive communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

EXPERIENCE

BARTENDER : Royal Caribbean international .

Nov 2023 –Till date

HEAD BARTENDER: / BARTENDER MSC cruises.

November2018 -August 2023

BARTENDER

MAY 2018-AUGUST 2018

MARELLA CRUISES TUI GROUP.

BARTEAMLEADER/BARTENDER

AUGUST 2010 – JANUARY 2018

CARNIVAL UK,@ P & O CRUISES, SOUTHAMPTON

Covered the role of SENIOR BARTENDER (Assistant Bar manager) in my previous contract on the M.V.Azura assisting the Bar manager to look after 18 bars with a team of 108 bar staff.

Manager of various food and beverage outlets including discos, show lounges,cocktail bars,Glass house concept by Olly smith and Tapas bars.

Responsible for the daily stock control of the bar..

Generate revenue by streamlining work flow / review displays to up sell products.

Supervise and monitor time management for team members including the checking of ILO’s.

Monitor temperature and food logs on a daily basis.

Responsible for the cruise by cruise stock takes in the bar including the end of year stock takes.

Train staff on product knowledge, procedures and service standards ensuring that Health & Safety requirements are met at all times.

Encourage and promote the Cruise programme.

Ensure good practice to safeguard against company loss in respect of stock monitoring.

Close liaison with other departments and crew members to ensure that good working relationships are maintained.

Provide excellent customer service to passengers to enhance their cruise experience.

Opening of M.V, Ventura,set up team of food and beverage outlets. Achievements :

● Opened The Glass house concept by Olly Smith A food and wine concept on M.V Adonia. My appraisals of all my contracts tell my achievements of my performances.

● Awarded runners up for outstanding performance on the M.V Azura. 2

● Being a part of a team to generate revenue and increase CSQ and NPS scores through conducting various talks and classes with guests.

● Cruise awarded runners up and honourable mentions. 2005 – 2010

ASSISTANT BARTENDER

CARNIVAL UK, CARNIVAL HOUSE, SOUTHAMPTON

Assist the outlet manager in day to day operations

Played an active role in the set up of the Ramblas / Tapas bar during the role out of Ventura.

Crew Bartender on Ventura, maintaining and monitoring stock levels.

Worked as supervisor for 5 contracts on both Ventura and Oceana in charge of handling individual bars,

Responsible for and balancing of the daily cash float, ensuring that financial procedures are followed. 2002 – 2005

WINE SOMMELIER /BAR WAITER

CARNIVAL UK, CARNIVAL HOUSE, SOUTHAMPTON

Generate revenue

Provide excellent customer service at all times.

Up sell products to generate and boost revenue.

1997 – 2002

FOOD & BEVERAGE SUPERVISOR (CAPTAIN)

HOLIDAY INN RESORT – GOA / OLD ANCHOR RESORT -

GOA / RENAISSANCE RESORT - GOA

Managing the Food & Beverage outlets.

Building good relationships with customers and suppliers.

Controlling / monitoring various budgets within the Food & Beverage Department.

Monitor food costs.

Order / stock control.

Arrange / plan banquet functions.

Monitor revenue from entertainment / production shows. Achieved Supervisor of the month in two occasions . QUALIFICATION

3 Year Diploma in Hotel Management & Catering Technology

Bachelor of science in Mathematics..

LEVEL 3 FOOD HYGIENE passed with Merit CIEH, UNITED KINGDOM

Level 2 Wine & Spirit Course passed with Distinction –WSET, UNITED KINGDOM

Integrated Pest Management (Nutrastat) Advaced level..

STCW,95/2010 .

Licensed Motor pallet truck driver.

Passenger ship familiarization (PSF)

PERSONAL DETAILS

Date of birth: 2nd December 1976

Passport number C1316848

CDC available United Kingdom, Indian, Bahamas .

C 1 / D VISA 19 OCTOBER 2028

B1 /B2 VISA 09 JANUARY 2027

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