Customer Service Make A
Resume:
Engaging and patient customer
service professional with 2 years
of experience
responding to all types of
customer inquiries via calls and
emails. Eager to join any
firm to grow customer loyally
and maintain the highest level of
customer service a
make positive customer survey
result.
****************@*****.***
Light residence, tower 3
Date of birth 02/03/1996
Congolese
English
French
Ndaie paul lumbala
Sr CCR II, sunlife Global solutions
**********@*****.***,
Machona. Liberty. L. (Mr.)
Assistant Registrar, Academic
Affairs, Africa University Box 1320
***@*******.***
SKILLS
HARDWARE AND SOFT SKILLS, All
Proficient in MS O (Word, Excel,
MP) Ability to present research
findings clear Excellent analytical
and problem-solving skills
Excellent written and verbal
communication skills Extensive
knowledge of economics and
environmental policies Excellent
organiz
BUPE MBOYA
MERVEILLE
FRENCH BILINGUAL
CUSTOMER SERVICE
LANGUAGES
Education
MASTER DEGREE IN PUBLIC POLICY From August 2018 to October 2020 AND GOVERNANCE
Africa University, Zimbabwe
CGPA 3.08
BACHELOR IN ENVIRONMENTAL From August 2015 to June 2018 STUDIES AND FRENCH
Africa University, Zimbabwe
GPA 3.30
Work experience
BUSINESS ACCOUNT SPECIALIST /BILINGUAL Since January 2024 SALES SPECIALIST ( FRENCH)
Telus International, Philippines
Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
Make sure outbound calls and present Telus products to customers. Be articulate, Knowledgeabl, persuasive and convincing so as get a commitment from customer at the end of our conversation FRENCH-CSR/ AFRICELL – D.R. OF From January 2022 to January 2023 CONGO
AFRICELL DRCongo, Democratic Republic of the Congo
· Manage large amount of both inbound and outbound calls, chats, and emails.
· Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts through open and interactive.
· Responding to customer queries through phone calls and face to face.
· Calling and sending emails to the customers concerning sales related, new
offers and new products.
FRENCH BILINGUAL MEDICAL From January 2021 to December 2022 REPRESENTATIVE
Saint Luc hospital, Democratic Republic of the Congo
• Emphasize product features based on analyses of customers’ needs and on
knowledge of product capabilities and limitations.
• Negotiate prices or terms of sales or service agreement.
• Researching competitor’s medications and their respective market performances.
• Ensure client satisfaction, positive attitude and product knowledge.
• Handle 50+customer calls per day quickly and efficiently and increase upse
Calling and sending emails to the customers concerning sales related, new offers
Contact this candidate