Doreen Flores
CUSTOMER SERVICE
Bakersfield, Ca 661-***-**** ***********@*****.***
Objective
To obtain a full-time role in healthcare or customer service in which I can apply my educational background and time management skills to provide quality assistance to both physicians and patients.
Skills & abilities
Assistant Manager Quality Control Train Employees
Cashiering Leadership Production
Scheduling Log Maintenance Customer Service
Resolving Conflict Communication Payment Processing
Microsoft Word Microsoft Excel Medical Records & Documentation
Patient Intake Vital Signs CPR / Basic Life Support
Osha Compliant Hipaa Compliant Multiline phone systems
Room Patients Insurance Verification on Staff Intellect, PCM
Experience
William Sonoma Inc., Shafter, CA – October 2016 – January 2025
Retail Escalation Customer Service
Placing orders for customers, assisting customers with concerns on their orders, issuing replacements, setting up furniture pick-ups and deliveries, documenting customers’ accounts and verifying all information is correct, issuing compensation on orders with delivery errors and issuing refunds, taking ownership of all orders sent by retail associates, handling all escalated calls before they go to corporate, enforcing the company’s vision and policy.
Xerox - Boost Mobile, Bakersfield, Ca - Customer Service December 2014 – May 2016
Helped clients with their boost mobile services, assisted with troubleshooting cellular devices, processed payments for phone services, assisted with phone activations.
ACS, Inc. Bakersfield, Ca – Customer Service April 2006 – July 2013
Helped clients with their student loans, brought accounts current, placed forbearance/ deferments on student loans that were required. Trained with discharged unit, gave information to borrowers, gave school statuses and updated information.
Caregiver/ Provider in Home Support Services, Bakersfield, Ca May 2002 – September 2006
Assisted elderly clients with daily activities attended to personal hygiene, transported to and from doctor's appointments and other activities outside of the home, helped pay bills, and performed light housekeeping.
Guest Services – Dignity health Arena – Bakersfield, Ca Oct 2024 - present
Verified tickets, assisted guests with seating, and maintained crowd safety. Resolved guest conflicts courteously and accurately answered inquiries.
Kern Gastroenterology – Student, Bakersfield, Ca April 2025 – May 2025
Scanning documents into patient charts, faxing, filing, updating patient charts, rooming, taking and recording vital signs, ensuring patient comfortability, verified insurance, checking in and outpatients before and after visits,
Education
Bakersfield Adult School March 2025 – May 2025
Healthcare Support Occupations
East Bakersfield High School
High School Diploma
References
Diane Lewis, LVN, DSD
Healthcare Support Occupations Instructor
2727 F Street
Bakersfield, Ca 93301
***********@********.***
Rebecca Vasquez, Family Friend
3546 Julian St
Bakersfield, Ca 93309
****************@*****.***
Caitlyn Dickerson, Family Friend
2220 S Real Rd Apt 97
Bakersfield, Ca 93309
*********@*****.***