Customer Service Quality Control

Location:

Bakersfield, CA

Posted:

June 09, 2025

Contact this candidate

Resume:

Doreen Flores

CUSTOMER SERVICE

Bakersfield, Ca 661-***-**** ***********@*****.***

Objective

To obtain a full-time role in healthcare or customer service in which I can apply my educational background and time management skills to provide quality assistance to both physicians and patients.

Skills & abilities

Assistant Manager Quality Control Train Employees

Cashiering Leadership Production

Scheduling Log Maintenance Customer Service

Resolving Conflict Communication Payment Processing

Microsoft Word Microsoft Excel Medical Records & Documentation

Patient Intake Vital Signs CPR / Basic Life Support

Osha Compliant Hipaa Compliant Multiline phone systems

Room Patients Insurance Verification on Staff Intellect, PCM

Experience

William Sonoma Inc., Shafter, CA – October 2016 – January 2025

Retail Escalation Customer Service

Placing orders for customers, assisting customers with concerns on their orders, issuing replacements, setting up furniture pick-ups and deliveries, documenting customers’ accounts and verifying all information is correct, issuing compensation on orders with delivery errors and issuing refunds, taking ownership of all orders sent by retail associates, handling all escalated calls before they go to corporate, enforcing the company’s vision and policy.

Xerox - Boost Mobile, Bakersfield, Ca - Customer Service December 2014 – May 2016

Helped clients with their boost mobile services, assisted with troubleshooting cellular devices, processed payments for phone services, assisted with phone activations.

ACS, Inc. Bakersfield, Ca – Customer Service April 2006 – July 2013

Helped clients with their student loans, brought accounts current, placed forbearance/ deferments on student loans that were required. Trained with discharged unit, gave information to borrowers, gave school statuses and updated information.

Caregiver/ Provider in Home Support Services, Bakersfield, Ca May 2002 – September 2006

Assisted elderly clients with daily activities attended to personal hygiene, transported to and from doctor's appointments and other activities outside of the home, helped pay bills, and performed light housekeeping.

Guest Services – Dignity health Arena – Bakersfield, Ca Oct 2024 - present

Verified tickets, assisted guests with seating, and maintained crowd safety. Resolved guest conflicts courteously and accurately answered inquiries.

Kern Gastroenterology – Student, Bakersfield, Ca April 2025 – May 2025

Scanning documents into patient charts, faxing, filing, updating patient charts, rooming, taking and recording vital signs, ensuring patient comfortability, verified insurance, checking in and outpatients before and after visits,

Education

Bakersfield Adult School March 2025 – May 2025

Healthcare Support Occupations

East Bakersfield High School

High School Diploma

References

Diane Lewis, LVN, DSD

Healthcare Support Occupations Instructor

2727 F Street

Bakersfield, Ca 93301

661-***-****

***********@********.***