Customer Service cleaning child care

Taquana Jones

**** * ***** **, *********, FL, ***33 • 305-***-**** • ***************@*****.***

Seasoned [Job Title] with [Number] years of customer service experience and knowledge of selling [Product or Service] offerings.

[Systems and program areas] are well-understood.

Schedule flexibility and the ability to travel up to [Number]% of the time. Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude. Team Leadership

User interface understanding

Powerful negotiator

Extremely organized

Customer relations

Problem solving strength

Strong verbal communication

Self-motivated

Conflict resolution

High School Diploma - 2011

Homestead Senior High School - Homestead, FL

AT&T representative - April, 2018 to May, 2020

Alorica Cutler Bay - Cutler Bay, FL

Implemented [Programming Language]-based testing features to use on the final product. Created and used [Type] reports to assist leadership in making key decisions and exceeding operational goals. Looked up relevant resources to help members when they needed it, identified member representation needs, and troubleshot next steps to give members the best support possible.

Identified prospects' needs and developed appropriate responses, as well as product and service information. Provided basic technical support to clients, resolving issues with a wide range of company products. Cashier - May, 2015 to February, 2017

Cracker Barrel Old Country Store - Florida City, FL Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Looked over weekly sales circulars and kept track of price changes. Helped customers by answering their questions and completing their requests. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Child Care Helper - September, 2007 to October, 2010 Our Little Hands of Love - Homestead, FL

Planned and supervised age-appropriate activities such as reading, crafts, and [Type] and [Type]. Created welcoming, caring environments for all children by establishing and enforcing rules to ensure their safety. Assisted children in developing motor skills in preparation for preschool and kindergarten. Kept a good balance of rest periods, active play, and instruction in my schedule. Used positive behavior management techniques to improve social interactions and emotional development. Kept an eye on the entrances and exits to ensure a safe and orderly environment. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual. Competitive Analysis: Performed competitive analysis to make recommendations for future company growth. ACCOMPLISHMENTS

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