Customer Service Human Resources

Nyasia Adams

*** ****** *** ******** ** ***** · 347-***-**** · ******.******@*****.***

Objective: To enhance my educational and professional skills in a stable and dynamic workplace.

SUMMARY OF QUALIFICATIONS

Strong interpersonal skills

In-depth knowledge of building exceptional customer experiences through engagement, attitude and service

Proficient in performing daily departmental maintenance tasks

Consistently provide superior customer service

Proficient using Word, Excel, PowerPoint

A fast learner with the eagerness to gain and apply new knowledge

Strong communication and organizational skills

EDUCATION

Acorn Community High School Brooklyn, NY

GED PROGRAM Oct, 2019

WORK EXPERIENCE

Burger King Hillside, NY

Assitant Manager November, 2015-2016

Oversee recruitment and training

Ensure employees work productively and develop professionally

Manage human resources tasks such as hiring, training, and maintaining workforce efficiency

Oversee the day-to-day operations of the workforce

Review and implement operational procedures

Ensure staff follows health and safety regulations

Oversee shipping and receiving functions

Burger King Lawrence, NY

September, 2016-2021

Assistant General Manager

Supervise employees

Prepare weekly work schedules and work station assignments

Implement policies which promote high employee morale; resolve employee issues

Hire and train employees

Ensure that franchise labor, product, and productivity standards are enforced

Generate employee evaluations and discuss results with employees

Confer with other supervisors to identify problems and implement solutions

Maintain inventory records; order food products and supplies

Process daily cash receipts and prepare deposits

Solicit donations from customers for student scholarships and cancer care for children

Assist customers; prepare food

Maintain clean and hygienic working environment

Enterprise Carnarsie, NY

September, 2021-Present

Sales representative

Contact customers throughout the sales process

Answer questions about services, prices, availability, or credit terms

Resolve client problems

Mail sales literature to new and prospective accounts

Attend sales meetings

Write call reports

Contact this candidate