Customer Service Call Center

INGA CLARKE

Pompano Beach, FL 954-***-**** *********@*****.**********

Experienced and detail-oriented Customer Service & Purchasing Professional with 10+ years in retail, logistics, and call center environments. Skilled in managing customer interactions, order processing, and shipment coordination. Recognized for problem-solving, organization, and commitment to customer satisfaction.SKILLS

Customer Support • Order Management • Vendor Communication • Shipment Tracking • Call Handling • Conflict Resolution • CRM Systems • Cash Handling • Documentation • Team CollaborationEXPERIENCE

JAG Aero Solutions – Cooper City, FL

Purchasing Manager Sept 2024 – Present

Managed purchases/sales orders and shipment tracking in internal systems.

Coordinated with vendors and customers to confirm and follow up on orders.

Handled payments, received inventory, and scanned documents into system.

Walmart – Sunrise, FL

Customer Service Associate Apr 2019 – Sept 2024

Assisted customers with inquiries, payments, and account issues.

Balanced cash drawers and promoted store services.

Maintained high satisfaction through friendly, accurate service.

Arise (WFH) – North Lauderdale, FL

Customer Service Representative Sept 2022 – 2024

Resolved product issues via inbound calls with professionalism.

Built customer loyalty through effective communication and de-escalation.

Met quality metrics and supported customer retention.

EDUCATION

Keiser University, Fort Lauderdale, FL

Associate of Arts in General Studies

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