Customer Service Store Manager

HÉCTOR VÉLEZ

**** ** ***** **, *****, Florida ***78

+1-786-***-**** *****************@*****.***

Objective

Motivated and determined individual with a strong work ethic, seeking a position where I can effectively apply my skills and abilities to meet employer needs while fostering personal and professional growth.

Education

Universidad Ana G. Méndez – Recinto de Cupey

Associate Degree (2001 – 2004)

Colegio Nuestra Señora del Carmen

High School Diploma (Graduated 1999)

Auction License

Professional Experience

AutoZone – Assistant Store Manager

2021 – December 2024

• Led daily store operations, driving team performance and sales.

• Managed and trained store personnel to ensure high productivity.

• Maintained compliance with all company policies and procedures.

• Delivered exceptional customer service, resolving issues promptly.

Bal Harbour – Valet Supervisor

2018 – 2021

• Supervised valet staff, ensuring professional handling and safety of customer vehicles.

• Trained and motivated team members, fostering a positive environment.

• Planned and executed valet operations to maximize guest satisfaction.

• Ensured accurate transaction records and proper cash handling.

• Collaborated with other departments for seamless service delivery.

Skills

• Bilingual – Fluent in English and Spanish

• Communication and negotiation

• Customer service and team leadership

• Driving and basic mechanics

References available upon request

Contact this candidate