Customer Service Client Support

EMILIE HAGEDORN

ACCOUNTING PROFESSIONAL

772-***-**** **************@*****.*** Sebastian, FL www.linkedin.com/in/emilie-hagedorn-0978561aa/ PROFESSIONAL SUMMARY

Dedicated and detail-oriented accounting professional with a strong foundation in financial manage- ment and customer service. Adept at delivering exceptional client support, resolving inquiries, and fos- tering long-term relationships. Highly organized with a keen eye for numbers, committed to streamlining processes and optimizing financial efficiency. Currently working on QuickBooks certification. Seeking to leverage accounting expertise and customer service skills to enhance business operations and client satisfaction.

ACCOUNTING EDUCATION

I have acquired all of the latest skills and knowledge to become an accounting professional through CourseCareers, an in-depth online course. As part of the curriculum, I completed financial statement case studies, journal entry creation and financial statement reconciliations. Some of the skills I learned through this rigorous program include: Cash vs Accrual Accounting, Read- ing Financial Statements, Creating Journal Entries, Using T-Accounts, Financial Statement Analysis, Account Reconciliations, Rules for Revenue Recognition and Tax Filing Deadlines. To view my full profile go to profile.coursecareers.com/emilie.hagedorn WORK EXPERIENCE

SOLUTIONS GENERALIST

Petco, Melbourne, FL

September 2024 - Present

• Customer service through assisting in store or over the phone

• Animal care by assuring a clean environment with proper housing, dietary needs, and medical needs

• Merchandise handling through processing products onto the floor

• Assisted customers with finding or learning more about animals or products within the store or on the phone

SECRETARY

Lutheran Church of the Redeemer, Vero Beach, FL

January 2020 - January 2021

• Bookkeeping and file organizing

• Answering phones, Responding to emails, and Scheduling maitenance

• Properly counting and inputting offering number into the accounting system FORMAL EDUCATION

ROCKY MOUNTAIN COLLEGE OF ART AND DESIGN

Denver, CO

Bachelors of Fine Arts in Illustration Emphasis in Concept Art June 2020 - December 2023