Customer Experience Digital Marketing
Resume:
LANGUAGES
English and Shona
PROFESSIONAL EXPERIENCE
NMB BANK ZIMBABWE
Customer Experience Officer
**/**** – present Harare, Zimbabwe
Receive and attend to customer queries and requests on diverse digital
platforms
Produce well-articulated reports on customer
sentiments to inform service
delivery improvements
Coordinate internal query rectification process and facilitate resolution
Serve as first line contact for all customer requests to ensure customer
satisfaction
Up-sell and cross sell NMB products and services Cassavasmartech
Client Service Officer
02/2015 – 08/2022 Harare, Zimbabwe
Tracking customer experience across online and
offline channels
Communicating with customers via email, phone or social media to address issues or concerns
Performing product test, evaluating after-sales and support services and facilitating improvements
Reviewing product listings on sites to ensure they are consistent with company policies
Documenting processes and logging technical
issues, as well as customer compliments and
complaints
Assisting with the planning, scheduling, and
promotion of sales events to increase revenue
Creating an online store where customers can
purchase products or services directly from the
company
Educating customers about new products or services offered by the company
Creating email campaigns to promote specific
products or services to specific customer groups
Maintaining the company’s online presence by
monitoring website analytics and making adjustments as needed
EDUCATION
Masters in Strategic Management and Corporate
Governance
Midlands State University
2021 – 2022 Gweru, Zimbabwe
Certificate in Digital Marketing
Marketers Association of Zimbabwe
2018 Harare, Zimbabwe
Diploma in Labour Relations
Institute of People Management of Zimbabwe
2013 Harare, Zimbabwe
BSc Honours Degree in Human Resources
Management
Midlands State University
2008 Gweru, Zimbabwe
Advanced Level Ordinary Level
Daramombe High School, Chivhu Mufakose 2 High
School, Harare
3 Advanced Level Passes 8 Ordinary Level Passes
CERTIFICATES
Udemy Courses-Online Digital Marketing Courses
July 2017
Google Analytics for Beginners August 2017
Google Digital Skills Training May 2017
LinkedIn -Efficient Time Management Oct 2017
REFERENCES
Bernadette Soko, Customer Exeprience Manager,
NMB BANK ZIMBABWE
***********@****.**.**, +263-***-***-***
Shelton Matope, Operations Manager, Econet Wireless
Mr S Mutokuto, Operations Manager, Lulo Distributors
Belinda Kudzaishe Munyanyi
***********@*****.*** +263-***-***-*** 1746 Kambuzuma Section 5, Harare 27/10/1984 Zimbabwean Female Clean class 4 @belz_Munyanyi
Belinda Kudzaishe Munyanyi ***********@*****.*** 1 / 2
Managing pricing for products sold online through various channels such as E commerce sites or mobile applications
Lulo Distributors
Office Administrator
02/2011 – 12/2013 Harare, Zimbabwe
Mabelreign Kwikspar
Human Resource Assistant
08/2008 – 03/2010 Harare, Zimbabwe
PROJECTS
Million pads campaign 2017
Volunteer
2017
This is a Zimbabwean Sanitary Pads Collection
campaign that partners with distributors to
ensure that girls all over the country can be assisted. SKILLS
Magento(Ecommerce) Helpdesk Freshdesk
Mobiquity T24 MIS Postillion
INTERESTS
Running
Music
Reading
Photography
DECLARATION
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge.
Belinda Kudzaishe Munyanyi
Harare, Zimbabwe
Belinda Kudzaishe Munyanyi ***********@*****.*** 2 / 2
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