Live Chat Account Manager
Resume:
GABRIELLE MAITLAND
SKILLS
Proficient in Microsoft Office programs, Microsoft Teams, programs such as Orion, and ACTION utilized to pull up credit card information.
OBJECTIVE
To obtain a position to further my experience, utilize my skills, and advance in my career.
EXPERIENCE
Account Manager Discover Card October 18, 2021 – February 6, 2023
Assist Customers with questions regarding charges on their credit card bill, unrecognized transactions, as well as general changes that needed made to the account such as name and address changes, Answered emails, as well as Live Chat regarding customers online questions.
Customer Service Rep Victoria‘s Secret June 20, 2020 – October 18, 2021
Answer incoming store and customer calls, assist with online ordering, order issues, missing items or packages. Assist stores with register issues, coupon policies, live loading gift cards, and receipt issues. Build cases for extensive customer or store issues and follow through on resolutions from said cases. Worked with programs such as SAP, VMWare, Microsoft Office programs, Microsoft Teams, Salesforce, and Active Omni.
Store Manager Central Cleaners January 2, 2020 – June 2020
Perform both opening and closing procedures, work front service counter and register and perform opening and closing checklists. Other skills include bagging and pressing garments, pairing invoices with customer orders, assisting with order pickup and drop off. Pricing and organizing invoices for customers, keeping a clean store front and back. Counting registers at both open and close as well as any shift changes, making deposits and change orders to ensure we were always well stocked with proper funds.
******@*****.***
Telephone
Shift Manager CVS May 2, 2013– November 2019
Shift manager duties including opening and closing store, performing inventory counts daily, running register, cleaning duties daily, keeping sales floor stocked and ordering products for customers when necessary, taking in vendor orders, damaging products out, running trash compactor, and managing front store staff on duty.
Education
High School Diploma June 24, 2009 Minooka Community High School
General Education Diploma
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