Business Intelligence Project Management

Launi Martin

**** * ***** ** ******, CO ***** / mobile 720-***-****

*******.******@*****.*** / www.linkedin.com/in/launimartin/ SUMMARY AND PROFILE

Purposeful business and IT improvement leader with a focus on driving transformation and enhancing margins. Recognized for integrity-driven leadership and expertise as a Lean Six Sigma Master Black Belt. Excels in navigating matrixed global environments while fostering collaboration and solving complex problems. Key Skills

• Lean Six Sigma

• M&A Integrations

• Margin Assurance

• Executive Chief of Staff

• Strategy & Business Operations

• Analytics & Business Intelligence

• Team Leadership & Development

• IT Project Management & PMO leadership

• Continuous Improvement & Process Optimization

• Organizational Change Management & Transformation PROFESSIONAL EXPERIENCE

Guardian Restoration Partners

Director of Implementation Services

Sep 2024 – current

Joined the Denver based holding company that partners with and grows exceptional residential restoration providers to deploy systems needed to integrate new acquisitions.

• Collaborating with the Senior Leadership Team, leading system implementations for targeted 25 partner companies over 18 mos.

• Scaling integration capabilities by formalizing methodologies, solution blueprints, and implementation playbooks.

• Selecting, partnering, and governing external suppliers to ensure seamless transition from acquisition to implementation and post-implementation support.

• Formalizing capacity planning to provide predictable resource targets for anticipated growth. Vantage Data Centers

Senior Director / Business Process Improvement and Corporate Systems, Global Mar 2021 - Oct 2023

Pioneered the Global Continuous Improvement function, overseeing BPI, Enterprise Architecture, Project Management, and Business Intelligence.

• Implemented layered process framework and KPI practices as an organizational operating model, driving efficiency and transparency.

• Completed capability assessment of technology, data, and process; prioritized findings and developed sequenced strategy to scale for exponential growth.

• Launched Enterprise Architecture program to partner with the business on automation and digital innovation.

• Led enterprise data management efforts, resulting in standardized analytics and executive dashboards.

• Formalized the enterprise PMO with value-add prioritization, optimizing resource allocation and reporting transparency.

• Championed Lean Six Sigma program and training, overseeing 8 inaugural Greenbelt candidates, executive sponsors, and their global projects.

• Recruited and on boarded a diverse team across three continents (26 FTEs in 18 mos.), delivered 30+ tactical IT projects such as Corporate Intranet development with 12 subsites, Amex Global Business Travel, Procurement OFCI tracking, GIS Globalization, 300 switch replacements, and completed strategic transformations including:

o Designed Product Development Lifecycle and controls with identified process owners and a blueprint for KPIs/OKRs at stages gates from Site Selection to Operations hand-off. o Standardized 3rd Party Risk Management processes and implemented software for vendor assessment, mitigation, and control.

o Improved Metering Accuracy resulting in standard PUE metric definition and automation, unified meter control design, simplified Procure to Commission/Acceptance processes, and Building Management System / DCIM data cleansing - all contributing to $25M in operational improvements. Established Global Corporate IT within the newly created Office of the CIO, serving as IT partner to C-level leadership across Finance, HR, Legal, Tax, Procurement, Site Operations, Service Management, Sales, Safety, and Construction Project Controls.

• Developed & executed delivery roadmaps for IT transformation consolidating ITSM, CMDB, field services, SCM, business continuity, and strategic portfolio management with ServiceNow ESM.

• Began consolidation of 6 financial applications into a federated global financial management suite.

• Automating talent acquisition, compensation, benefits, LMS within Workday. Opt 4 LLC

Founder and Principal Consultant

Jan 2016 - Mar 2021

• Provided independent business and IT consulting services focused on optimizing Business Processes, Strategy, and Margin.

• Conducted business process maturity assessments for ERP, HCM, and SCM transformations. Managed resulting RFP and vendor selection processes and led software implementations.

• Led enterprise cloud adoption efforts via Organizational Change Management methodology.

• Developed and implemented solutions for various business processes, including Field Service Management, Identity Access Management, Environmental Health and Safety workflow, and HR value streams.

• Delivered LEAN Six Sigma training and coaching for Green Belts and Black Belts.

• Led technology architecture assessments, and project managed retirement of over 70 shadow IT applications.

Level 3 Communications, Inc.

Senior Director / Finance, Margin Assurance

Jul 2007 – Dec 2015

• Led the development, implementation, and monitoring of revenue controls for all products including Voice, Data and Content. Served as head of technical fraud organization ensuring protection of TDM and VoIP network.

• Directed margin controls and technical fraud prevention efforts, contributing to $4M of Gross Margin YoY, responsible for 75 FTE organization with $18M annual operating budget.

• Established automated Quote-to-Cash and Network-to-Bill monitoring, analytics, and resolution processes leveraging SaaS and in-house applications.

• Spearheaded global integration initiatives through 8 mergers and acquisitions.

• Established innovative Six Sigma PMO, emphasizing continuous improvement and efficiency with DMADV, Kaizen, LEAN, and DFSS methods.

• Developed BI and Financial Intelligence tools to assess company revenue and network expenses.

• Served on board of industry Fraud prevention leaders; identified international fraud rings and illegal share activities.

Level 3 Communications, Inc.

Senior Manager / IT, Business Process

Jan 2005 – Jul 2007

Implemented Business Process Architecture and Governance as part of holistic Enterprise Architecture.

• Created an Enterprise Process Framework, layered process model, program charter and communication plan for Finance.

• Led stakeholder reviews, completed gap assessments, and defined “to be” Finance processes following M&A.

• Built the architecture roadmap including identification, prioritization, and implementation of improvement projects.

• Created IT PMO with project submission / prioritization processes and lifecycle controls. Level 3 Communications, Inc.

Chief of Staff / Corporate IT

2004 – 2005

Served as principal aide to CIO; led IT’s PMO and Department Operations.

• Developed the Corporate IT strategic plan.

• Implemented Balanced Scorecard and established shared objectives and KPIs with finance, sales, HR, operations, and LOBs.

• Managed department’s Opex and Capex budgets, realized 20% savings by implementing shared services and offshore support models along with vendor renegotiations.

• Established financial audit standards and managed recurring audit practices. Level 3 Communications, Inc.

Analyst / Senior Analyst / Technology Solutions

2000 - 2003

• Served in multi-function role coordinating software releases, developing operational processes, and managing department performance for two IT departments supporting operations (BSS) and network deployment (OSS).

• Implemented service request process and system for IT to manage projects through development; included resource allocation (500 users) and prioritization of 400+ projects.

• Coordinated monthly releases, implementation plans, release notes and cross- functional meetings to align technology releases and impacts.

• Baselined and developed IT’s performance scorecard with KPI targets and process enabling goals aligned to enterprise objectives.

• Managed department’s operational metrics via Statistical Process Control. EDUCATION AND OTHERS

University of Colorado - 2005

Master of Science in Information Systems

University of Northern Colorado - 1997

Bachelor of Science in Business Management

Certifications

• Kaizen Leader

• Power BI Writer

• Applied Statistics

• Six Sigma Black Belt

• Six Sigma Green Belt

• Revenue Assurance Professional

• LEAN Six Sigma Master Black Belt

• Change Management Professional

References

• Available Upon Request

Contact this candidate