Service Representative Customer

Christine Jolicoeur

** ******* ******

Winslow, Me 04901

207-***-****

Work experience

CNA-Oak Grove Nursing Home- Cool Street, Waterville Me 3/27/2024- current – Assist residents with personal care, dressing, meals, room cleaning, assisting with showers, output measuring, hoyer lifts, etc. Certified Nursing Assistant/CRMA Maine Veterans' Homes - Augusta, ME May 18, 2021 to October 2023. Assist residents with meals, supporting with range of motion, encouraging positive behaviors and making safe and healthy choices, all aspects of personal care; assist residents with all aspects of room checks, bed making, eating, doing laundry etc. Supporting coworkers when needed and assisting Nurses when asked with miscellaneous tasks. Customer Service Representative Coastal Med Tech - Oakland, ME March 2020 to April 30, 2021 Assisted walk in customers with their written prescriptions

(or faxed in) for durable medical equipment. Making sure customer has proper documentation to have item covered by their insurance. Making sure Doctor notes received are acceptable according to each insurance expectation. Calling Doctor offices to get proper documentation to check insurance coverage. Calling into each different insurance company (Blue Cross, Medicare, Maine Care) to make sure coverage is current. Faxing in requests, calling in requests for specific and accurate documentation when information we got does not cover the item. Explain to customers about insurance coverage. Assist customers on the sales floor about each DME product. Prepare orders for delivery drivers. Gather paperwork that needs to be signed by customer. File signed paperwork. Take oxygen orders over the phone from customers.

Customer Service Representative Staffing Solutions, LLC - New York, NY April 2019 to March 2020 (Augusta, Me location) Manage documents in queue to ensure all deadlines are met/work across all regions for enrollment. Update indexed information to correct information if mis entered in Virtual Gateway. Ability to review and scan documents for accuracy and completeness prior to data entry. Ensure clear and concise notes are added to HIX for any compliance reasons and follow up as needed. Maintain 80% accuracy rate as expected. *They decided to shorten the promised contract, I then went to Maine Care Member services. I verified Maine Care coverage if it was active or not (non-active would have to call DHHS directly) Id assist pharmacies on phone with questions for customers. Assist customers with Release of Information paperwork, remain within HIPPA guidelines when it comes to what information I could give or mail out. I left that job going to Coastal Med Tech

MHRT-1/CRMA- Motivational Services, Hospital Street Augusta Maine 04330 9/1/2012-2019 Assisted challenged adults from forensics to long-term residing in a group home setting with medication administration, encourage daily living skills, support out in the community to appointments, foster safe choices with community shopping, job searching. Etc.

Education

Associate's Degree in Business/Medical Office/ Associate's Degree in Business/Medical Office Kaplan University-Maine Campus - Augusta, ME Administering insulin injections/ Assistant Manager/Sales Experience - 2 years

(retail store now closed) Clerical Experience/HIPAA - 10+ years/Anatomy/ Knowledge of Vital Signs/Verification of Insurance- 2 years/ Hospital experience

(Patient Registration around 1999-2000)/ Behavioral /Medical Terminology/Caregiving

Awards

Presidents List August 2011/Received Dean's and Presidents list certificate when attended college.

Certifications and licenses

Certified Nursing Assistant- origianlly 1991, then again in 2022/CRMA (2010 ish) lapsed around October 2023 I believe

**References available upon request**