Customer Service Office Administration

Tanya Raines Picardi

**** ******* ***** ****

Spring, Texas 77386

281-***-**** *********@*****.***

WORK EXPERIENCE:

**/**** – 05/2024 Insperity, Kingwood, Texas, Sr. Pricing & Review Specialist

Analyzed clients experience and priced accordingly for worker’s compensation and medical benefits

Ensured renewing clients were priced expeditiously and accurately

Managed team inbox and processed special requests including pricing reconsiderations and competitive quotes

Analyzed market pricing for worker’s compensation and medical insurance and priced clients based upon client experience, utilization and competitive quotes

1999 – 2000 Shupe Staffing, Houston, Texas, Reception and Office Administration

Greeted visitors and clients

Answered incoming calls from job applicants and screened calls accordingly

Screened job applicant candidates and set appointments and interviews

Assisted recruiters as needed

General office administrative duties

1997 -1999 Pappasito’s Cantina, Houston, Texas, Server, Trainer and Bartender

Delivered exceptional customer service ensuring guest satisfaction in a fast- paced environment

Trained newly hired servers on customer service expectations and server etiquette

Worked bar top mixing drinks and worked the bar bin in fast paced restaurant

1996 – 1997 Landry’s Seafood, The Woodlands, Texas, Server

1993 – 1995 Robert Half International, Houston, Texas, Reception and Office Administration

Front desk reception

Greeted visitors and occupation applicants

Assisted recruiters as required

1992 – 1993 Offshore Pipeline, Houston, Texas, Clerical Office Administration

EDUCATION:

1995 – 1997 Sam Houston State University, Huntsville, Texas, Business

SKILLS:

Microsoft Office (Excel, Word, Outlook)

Customer Service

Teamwork and collaboration

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