Customer Service Call Center
Resume:
TAMARA ROBINSON
Charlotte, NC *****
**********@*****.***
Consistent positive interactions with customers and knowledge of time management have resulted in promotions. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high- quality professional relationships with customers. Work Experience
Marketing Communications Customer/Revenue Service Assistant CATS (Charlotte Area Transit) - Charlotte, NC
June 2023 to Present
· Provide exceptional customer service by answering questions regarding transit services and route information. Receive and resolve customer complaints
· Manage the selling of passes and tickets for transit service
· Research and provide detailed information
· Prepare correspondence to customers and internal staff
· Be cross trained to perform duties in both the CATS Transit Center and Call Center as it relates to receiving payments for transit passes and providing customer service
· Perform close out/balance receipts
· Complete daily accounting sheets
· Distribute and explain transit related material to customers Manager
Chex Wings & Grill - Charlotte, NC
December 2022 to December 2023
• Provide excellent customer services.
• Greet customers and present menus.
• Make suggestions based on their preferences.
• Take and serve food/drinks orders.
• Up-sell when appropriate.
• Arrange table settings.
• Keep tables clean and tidy at all times.
• Deliver checks and collect payments
• Process sales transactions
• Calculate the cost of products or services
• Accept payments
• Calculate and return change when required by the payment method
• Maintain adequate change denominations in the cash drawer and request additional change • Answer customer questions about products or services
• Reconcile cash drawers and sales receipts
• Report issues with equipment
• Work as a team to meet store sales goals
• Handle customer complains
• Process returns and exchanges
• Maintain clean and tidy checkout area
• Assist in stocking and rotating merchandise
• Stay up to date on merchandise promotions, advertisements and product information Front End Counter Attendant
Italian Pizzeria - Durham, NC
August 2020 to December 2022
· Provide excellent customer services
· Greet Customers and present menus
· Serve food, manage calls, drawer counting, heavy lifting, heavy use of POS system and filing.
· Make suggestions based on their preferences
· Take and serve food/drinks orders and Up-sell when appropriate
· Arrange table settings
· Always Keep tables clean and tidy
· Cooperate and communicate with all serving and kitchen staff
· Adhere to all relevant health department rules/regulations and all customer service guidelines Sales Associate
LOFT River Head - New York, NY
January 2019 to October 2019
• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. • Greets and receives customers in a welcoming manner.
• Responds to customers’ questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Private Nanny /Caregiver
The Hampton Lady - East Hampton, NY
September 2015 to August 2019
• Organize creative activities and educational games (e.g., drawing, crafting and puppet games) • Prepare children’s meals and feed them (including bottle-feeding for babies)
• Change diapers and bathe infants
• Help older children wash up and take baths Schedule nap times
• Teach children appropriate social behaviors, such as being respectful to each other and helping out with chores
• Transport children to and from school and extracurricular activities
• Tidy up play areas and children’s rooms
• Assist young students with homework
• Ensure children’s safety during indoors and outdoors activities
• Take care of children in case of injury or illness
• Perform housekeeping tasks as needed
• Work with parents to ensure children’s growth and social development Pathologist Aide
Grenada General Hospital - Saint George's
December 2013 to June 2015
• Obtain and record patients' medical histories.
• Submitting tissue samples for testing
• Assist Pathologist with examining body parts removed during surgery • Photographing the body and individual organs
• File Records
Office Assistant
Grenada General Hospital - Grenada St. Georges
May 2013 to June 2015
• Maintain detailed patient and medical records
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping
• Update calendars and schedule meetings.
Education
High School Diploma
Boca Secondary School - Grenada, MS
September 2007 to June 2012
Skills
• Customer service
• Filing
• Medical Records
• POS
• Microsoft Excel
Certifications and Licenses
AED Certification
CPR Certification
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