Dallas Read
***** **** ****** **** *** ***
Daphne, AL 36526
Phone:808-***-**** Email: ********@*****.***
May 2023-July 2023 & Nov 2023-present
Jimenez Produce Robertsdale, AL
Delivery Driver
Delivered produce and dry goods using a 26 ft refrigerated box truck to restaurants in AL,FL,MS and LA.
Loaded truck and unloaded truck daily.
Made sure all products were accounted for on each order
Performed daily pre and post inspections of the truck
Used daily log to track mileage and time
Collected payments from restaurants
July 2023- October 2023
Trajector Medical Work from home
Accounts Resolutions
Contacted veterans explaining the increase in their disability benefits.
Assisted veterans with making payment arraignments on there past due invoice pertaining to there disability benefits increase.
Processed payments via credit card or ACH
Handled inbound and outbound calls
Negotiated settlements
Oct 2021- Aug 2022
CU South Inc. Fairhope, AL
Collections Specialist
Performed collections for 8 Credit Unions nationwide.
Hand to learn rule of engagement for each credit union on dealing with there members.
Handled inbound and outbound calls for all 8 credit unions.
Handled collection from 15-30 days, 30-60 days and 90 days plus
Handled the collection and posting of payments
Handled customer service duties as well for the 8 credit Unions
Handled review of lines of credit increases for 5 of the credit unions
Ran daily payment reports for the collection department
March 2020-July 2020
Southern Vision Loxely,AL
Shipping and Receiving Manager
Loaded/unloaded all outbound/inbound trucks
Made sure the correct product and quantity was shipped out and delivered. Made sure all paperwork was correct for the outbound/inbound drivers.
Organized and maintained all materials in the warehouse
Used forklift
Maintained the cleanliness of the warehouse
Handled the supervision and training of sifter machine
June 2013- December 2019
M&L Associates Charlotte, NC
Office Manager/Sr Collector
Handled all training and processing of payments
Handled all training of FDCPA and of collection laws
Conducted all interviews
Managed office of 8-12 collectors
Performed collections on payday loans, ACH W/O accounts, utilities, credit cards and other accounts
Handled inbound/outbound calls
Handled all escalated calls
Performed skip tracing duties using LEXIS NEXIS and social media
December 2011- May 2013
Molly Maids Of Central Charlotte Charlotte, NC
Assistant GM
Handled all HR duties (interviews/terminations/E verifying/background checks/benefits)
Managed 18 routes (36 employees)
Handled scheduling daily, weekly, bi weekly of 18 routes
Handled all A/R and A/P
Handled the filing for any small claims matters
Handled quarterly taxes
Handled all worker comp issues
Improved revenue from 1.1 million to 2.13
Handled all customer disputes
Handled all marketing
Handled scheduling of maintenance of 18 vehicles and other equipment
July 2010- October 2011
Credit Bureau Systems Clarksville, TN
SR Collector
Collected on portfolio consisting of medical bills, student loans, mortgages, utility bills, bank loans and B2B
Negotiated payment arrangements, settlement
Prepared accounts to be sent to our attorneys for suite
Handled payment processing
Handled skip tracing using Dunn & Bradstreet, LEXIS NEXIS
Handled inbound/outbound calls
Jan 2004- Aug 2008
Citi Financial Auto Division Charlotte, NC
SR collector/Team Lead
Collected on past due auto loans 30-180 days
Negotiated payment arrangements, settlement
Helped develop the use of amending loans and a determining forbearance
Performed SS searches thru CB
Handled portfolio of $22-$28 million a month
Team lead of 12 collectors
Handle QA for my team
Handled all training on my team
Education:
Aug 1996- May 2000
Florida State University
Tallahassee, FL
Accounting Degree
Computer Software:
Windows, Microsoft Office,Internet Explorer, Excel, Word, Access, Peachtree, Lotus 123, Outlook Express and related E-mail, Davox dialer systems, Computer Associates Masterpiece Sightseer, Alltel, ER, Smart AutoPro, CSW, CACS, AS400, Quickbooks