Customer Service Quality Control

LONG BEACH, ***** • **********@******.*** • 951-***-****

RUBY AVILA

SKILLS

Mail Processing, Quality Control, Team Leadership, Conflict Resolution, Customer Service, Time Management. EMPLOYMENT HISTORY

ACTIVITY SUPERVISOR Jan 2024

Magnolia School District Anaheim, California, United States PRINT PRODUCTION SPECIALIST Jul 2023 - Jan 2024

LIBERTY Dental Plan Tustin, California, United States

• Assisting with fulfillment duties: printing collating, folding, stuffing, metering and sealing envelopes

• Perform daily processes related to incoming and outgoing US mail, interoffice mail, business reply, and accountable mail

• quality control checks for both in-house and outsourced mailings Perform scanning and filing of department

• detect color coding, read fine print, and/or normal type size print CUSTOMER SERVICE REPRESENTATIVE Jun 2021 - Dec 2022 SMITH'S PEST MANAGEMENT San Jose, California, United States REFERENCES

Aiden 408-***-****); Atlantis 562-***-****); Naomi 714-***-****). Ensure student safety during transitions and activities, fostering a positive environment. Monitor campus for hazards and enforce conduct codes, enhancing campus security. Facilitate conflict resolution and encourage sportsmanship, improving student interactions. Communicating with customers and technicians

Responsible for fielding customer calls

Assisting customers in scheduling service appointments monitoring accounts receivables and coordinating payroll information.

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