Correctional Officer

Rhi-Anne Goolsby

DeFuniak Springs FL ***** 850-***-****

*******.*******@*****.***

PROFESSIONAL

SUMMARY

Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates. SKILLS Inmate Supervision Restraint Techniques

Self-defense tactics Incident Investigation

Customer Service Work Ethic and Integrity

Computer Skills Multitasking and Organization

Adaptable to change Phone Etiquette

Patience and composure Exceptional communication

WORK HISTORY CORRECTIONAL OFFICER SERGEANT 07/2019 to CURRENT Florida Department Of Corrections DeFuniak Springs, FL Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.

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Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.

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Maintained order within the facility by enforcing institutional rules and regulations consistently.

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Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.

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CASHIER 03/2019 to 06/2019

Winn Dixie Grocery Store DeFuniak Springs, FL

Greeted customers entering store and responded promptly to customer needs.

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• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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SERVICE ADVISOR 08/2018 to 03/2019

Asurion Call Center DeFuniak Springs, FL

• Educated customers on proper vehicle maintenance, fostering long-term R G

relationships built on trust and loyalty.

• Maintained high customer satisfaction standards to meet or exceed targets. Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

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Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

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IN ROOM DINING ATTENDANT 03/2018 to 08/2018

The Henderson Beach and Spa Resort Destin, FL

Adhered to established hotel policies and procedures when handling guest feedback or complaints, working towards swift resolutions that maintained satisfaction levels.

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Assisted with menu updates, ensuring accurate information was reflected on printed materials and digital platforms for guest reference.

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Increased operational efficiency by assisting in the preparation of food trays and maintaining cleanliness of service areas.

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Participated in regular meetings with management to discuss areas of improvement or share feedback from guests about their experiences using the In-Room Dining service.

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SERVICE AMBASSADOR 05/2017 to 03/2018

Panera Bread Destin, FL

Provided exceptional service for improved guest experiences and increased repeat business.

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Streamlined processes for efficient service delivery, reducing wait times for clients.

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Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.

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Coordinated closely with other departments to address any gaps in the overall service experience effectively.

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EDUCATION Panhandle Technical College, Chipley 11/2019 to 05/2020

• Professional Development: Corrections

Associate of Science Radiography EXPECTED IN 05/2026 Northwest Florida State College

• Megan Campbell Nursing Scholarship Recipient

Associate of Arts General 05/2017

Northwest Florida State College, Niceville, FL

• NWFSC Honors Scholarship Recipient

• Air Force Association - Jim Shambo Scholarship Recipient

• Air Force Association Scholarship Recipient

• Dean's List Fall Semester 2016

• Dean's List Fall Semester 2017

High School Diploma 05/2016

Walton High School, DeFuniak Springs, FL

• Completed AP course in Anatomy & Physiology

• Completed AP course in Chemistry

• Completed AP course in Psychology

• 4.25 GPA

• Ranked in Top 10% of class

• Key Club Member

• Extracurricular Activities: Air Force Junior ROTC

• Rocket Club Member

• magna cum laude graduate

CERTIFICATIONS • First Aid Certification - American Red Cross or St. John Ambulance. Incident Command System (ICS) 100, 200, 700, 800 Certificates - FEMA's Emergency Management Institute.

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Cardiopulmonary Resuscitation (CPR) - American Heart Association or Red Cross.

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Automated External Defibrillator (AED) Use Certification - National Safety Council or American Red Cross.

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