Program Manager Data Center

KIMBERLY M HOLMAN

Desoto, ***** Texas 469-***-**** ***********@*****.***

Summary

Results-oriented Lead Program Manager with extensive experience leading complex HR, networking, telecommunications, cloud, data center, and disaster recovery (DR) initiatives. Proven ability to successfully manage projects from initiation to completion, aligning execution with organizational goals, and driving efficiency and scalability. Expertise in strategic project management methodologies, including Agile and Waterfall, resource coordination, timeline management, and risk mitigation. Skilled at ensuring seamless integration of infrastructure systems, optimizing processes, and delivering impactful results in high-stakes, fast-paced environments. Committed to enhancing organizational infrastructure through collaborative leadership, ensuring project success, and alignment with long-term business objectives.

Skills

● Leadership & Team Development

● Strategic Problem-Solving

● Cross-Functional Collaboration

● Risk Management & Mitigation

● Stakeholder Communication & Negotiation

● Decision-Making Under Pressure

● Process Optimization

● Continuous Improvement

● Program & Portfolio Management

● Agile (Scrum, Kanban)

● Waterfall Methodologies

● Budgeting, Forecasting, & Cost Control

● Change Management

● Organizational Transformation

● Business Process Reengineering (BPR)

● Enterprise Resource Planning (ERP)

● CRM Systems

● Service Level Agreement (SLA) Management

● Database Management (SQL, RDBMS)

● Mergers and Acquisitions Program Oversight

● Cybersecurity and Compliance Governance

● Vendor and Contract Negotiation

Experience

Lead Program Manager 05/2024 to 12/2024

Freelance

● Spearheaded the end-to-end execution of multiple infrastructure projects, ensuring 100% on-time delivery, and alignment with client objectives.

● Engineered scalable server architectures that improved system reliability by 35%, optimizing performance for diverse client applications.

● Developed and managed comprehensive project plans, schedules, and budgets, achieving a 20% reduction in resource costs while meeting all milestones.

● Mitigated project risks through cross-functional collaboration, leading to zero major integration issues during server and network deployments.

● Optimized infrastructure performance by implementing cloud and virtualization strategies, resulting in a 40% increase in system efficiency, and 25% cost savings. Lead Program Manager 04/2022 to 01/2024

GreenDot

● Orchestrated the seamless migration of the Pasadena data center to Las Vegas, ensuring zero downtime for critical IT services, and full regulatory compliance.

● Spearheaded a core banking system upgrade, completing the project ahead of schedule, and enhancing operational efficiency with minimal disruption.

● Led cross-functional teams to successfully implement new payment technologies, improving transaction processing speed by 30%, and enhancing customer experience.

● Drove the performance optimization of debit and gift card conversions, conducting biweekly meetings to achieve the desired TPS (Transactions Per Second) for millions of cards.

● Facilitated Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, fostering continuous improvement and high-quality software delivery.

Team Lead Program Manager 10/2020 to 04/2022

Skillstorm - BofA Dallas Texas

● Directed the successful implementation of core banking projects using a hybrid Agile-Waterfall approach, optimizing flexibility and predictability to meet strategic objectives.

● Led automation initiatives for server provisioning, reducing deployment time by 40%, and improving operational efficiency across banking infrastructures.

● Spearheaded the design and operation of Bank of America's global data network, ensuring secure, high-performance connectivity to support critical business functions.

● Managed cross-functional teams to deliver complex banking software projects, effectively balancing resources, budgets, and timelines to drive on-time delivery.

● Facilitated PI and Release Planning sessions, coordinating teams to prioritize features, epics, and user stories, ensuring seamless integration into program increments. Squad Team Lead Program Manager 09/2017 to 06/2020 IBM Dallas Texas

● Led the end-to-end merger and acquisition transition from Verizon to IBM, overseeing the relocation of a Verizon facility, and ensuring seamless operational integration.

● Developed and executed a comprehensive transition roadmap, aligning stakeholders, timelines, and resource allocations to drive efficiency and minimize disruptions.

● Managed a cross-functional team responsible for executing relocation and integration activities, successfully delivering the project on schedule and within budget.

● Implemented change management strategies to streamline cultural and process integration, enhancing collaboration between Verizon and IBM teams.

● Oversaw IT infrastructure transfer, facility logistics, and employee relocation, ensuring business continuity and minimal operational downtime during the transition. Team Lead Program Manager 04/2011 to 09/2017

Terremark, a Verizon Company DFW Texas

● Directed the end-to-end integration program from Terremark to Verizon, ensuring a seamless transition of operations and infrastructure post-merger.

● Developed and implemented a structured integration roadmap, aligning cross-functional teams, stakeholders, and business objectives to maximize operational efficiency.

● Optimized cloud infrastructure costs across AWS, Azure, and proprietary cloud platforms, enhancing cost-effectiveness, and scalability.

● Collaborated with legal, finance, HR, and IT teams to address compliance, regulatory requirements, and organizational restructuring, ensuring full merger compliance.

● Provided strategic insights and executive reports to senior leadership, delivering data-driven recommendations to mitigate risks, and drive continuous improvement.

PMO Program Manager 10/2008 to 04/2011

Terremark Worldwide, Inc. Irving Texas

● Led multiple strategic global data center implementations for eCloud suites, managed hosting, and highly managed hosting services, ensuring seamless deployment and operational excellence.

● Optimized third-party vendor collaboration by implementing new infrastructure processes worldwide, enhancing project efficiency, and reducing deployment timelines.

● Managed contract negotiations and amendments with strategic clients and sales teams, ensuring alignment with SLA and contractual commitments.

● Conducted weekly internal and client project kickoff meetings, overseeing project plans across remote, cross-functional teams, to maintain timeline adherence.

● Developed and executed comprehensive project scopes, risk mitigation strategies, and resource allocation plans, ensuring on-time, within-budget delivery of infrastructure initiatives. Enterprise Control Change Manager 01/2007 to 09/2008 Bank of America/Countrywide Plano Texas

● Led the change control process at Countrywide, ensuring compliance with enterprise change management policies, and ITIL best practices.

● Implemented standardized change management procedures, reducing operational risks, and improving process efficiency across the organization.

● Facilitated workshops to assess and enhance IT processes, identifying gaps, and driving the adoption of ITIL frameworks for continuous improvement.

● Managed and monitored restoration progress for mission-critical service disruptions, ensuring rapid issue resolution and root cause analysis to prevent recurrence.

● Developed and negotiated SLAs and Operating Level Agreements (OLAs), enhancing service delivery, stakeholder alignment, and performance tracking. Function as the point of contact for status updates on special projects or major implementations.

Education

BS: Computer Science 01/1994

East Texas A&M University

formally Texas A&M University - Commerce

Certifications

● ITIL v3 Certified

● Cloud Essentials Certified

● Kepner Tregoe Certification – Critical Thinking

● PMP Certification: Currently Pursuing

● Actively reading for Six Sigma, TQM and Lean certifications

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