Customer Service Administrative Specialist

April Brown

**** ****** ***** ***** ***. ***, Irving, TX 75038 US 214-***-**** *************@*****.*** Detail-oriented and highly organized Legal Administrative Specialist with over 10 years of experience in administrative and customer service roles. Extensive knowledge of VA benefits and services, claims processing, and customer interaction. Proven ability to manage sensitive information, coordinate meetings, resolve inquiries, and prepare technical correspondence. Adept at maintaining office operations, tracking performance, and supporting teams in dynamic work environments.

Client confidentiality (HIPAA compliance)

Multi-tasking in High-Volume Environments

Active listening

Empathy and understanding

Quick thinking and creativity to resolve issues

Patience and adaptability when dealing with different personalities

Building rapport with customers

Staying optimistic during challenging interactions Addressing urgent issues while managing ongoing tasks 1997 High School - English - Metropolitan Advanced Technical High School - Kansas City, Missouri 11/24 to Present Associate Customer Service Representative - Wells Fago - Westlake, TX Responding to customer inquiries, addressing concerns, and delivering information on Wells Fargo’s products and services.

Gain knowledge of Wells Fargo’s banking products and services to effectively align with customer needs. Addressing and resolving customer concerns by following standard procedures and scripted guidelines. Handling order intake, calculating costs, processing payments, and reviewing customer accounts. Delivering an exceptional customer experience by fostering empathetic communication and prioritizing the development of lasting relationships.

Responsible for implementing relevant risk programs and ensuring compliance with Wells Fargo's risk and compliance guidelines.

10/23 to 11/24 Legal Administrative Specialist - Veterans Benefits Administration - Dallas, TX Complete ID protocol by verifying identities through a series of security questions. Reviewing the progress of claims and appeals.

Reviewing and verifying the status of Veterans' compensation and pension monthly payments. Provide detailed explanations of VBA rating decisions and resolve queries related to benefits. Process claims and appeals, ensuring compliance with relevant legal provisions and regulations. Assist Veterans’ with services like home loans, education benefits, health care, life insurance, and vocational rehabilitation.

Schedule and manage appointments, including transportation for medical exams. 7/21 to 10/23 Shared Administrative Associate - Internal Revenue Service - Dallas, TX Verified Revenue Officers' work hours and ensured timely processing of shred bind pickups. Managed assignments and schedules for Revenue Officers, including assigning cases and handling communication with contractors and staff.

Coordinated administrative tasks like credit report requests, managing office supplies, and creating requisitions for government purchases.

Maintained and updated employee performance files & conducted training for new hires, and planned office events. Supported management by running periodic reports, scheduling meetings, and handling time-sensitive emails and office logistics.

10/17 to 7/21 Customer Contact Representative - Internal Revenue Service - Kansas City, MO Managed inbound calls from taxpayers, resolving inquiries related to tax liabilities, payments, and account status. Authenticated and verified taxpayer identities, including handling high-risk disclosures. Processed requests for economic impact payments, tax refunds, and amended returns Provided clear explanations of IRS policies, procedures, and regulations to help taxpayers achieve compliance. Professional Summary

Skills

Education

Work History

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