Technical Support Customer Service
Resume:
Allen Mlendough
Lilburn, GA *****
*********@*****.***
Professional Summary
Passionate about providing professional service delivery and eager to collaborate with key stakeholders to deliver effective solutions. Possessing authorization to work in the US for any employer, committed to leveraging skills and expertise to contribute to the success of a dynamic organization. Excited about the opportunity to make a meaningful impact and drive positive outcomes through dedication and a strong work ethic.
Work Experience
IT Service Technician
United Staffing-Peachtree Corners, GA
September 2024 to Present
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Optimized system performance thorough testing and analysis.
• Use of Oracle DB and other applications to update and maintain Inventory. Technician
AT&T-Lilburn, GA
December 2023 to August 2024
• Professionally utilizing the AT&T fiber expert path to provide excellent customer service bringing fiber internet service to customers
• Performing preventative trouble-shooting steps on repair jobs and restoring services.
• Installed, configured, and maintained network equipment including routers, switches, firewalls, and wireless access points
• Performed regular network monitoring to ensure optimal performance and troubleshoot any connectivity issues
• Upgraded network systems by installing software upgrades and patches to enhance security and functionality
Technical Specialist., Technical Support, Centralized Services. Ricoh-USA-Tucker, GA
November 2021 to November 2023
· Strong customer-centric closing and resolution of minimum 400+ technical support calls per month
· Constantly improving quality of service by actively gleaning customers' needs and making adjustments
· Sharp application of remote support tools
· Professional collaboration with appropriate stakeholders in business process improvement
· And keen on organizational and individual compliance Software Installer/Tech Support
Benchmark Technology Group-Alpharetta, GA
July 2019 to November 2021
• Successful achievement of minimum eight one-hour remote software conversions of fintech systems, daily for over two years
• On-site hardware installation, configuration, and Project Management assist
• Strong troubleshooting and resolution of hundreds of complicated customer software and application problems
Field Tech Sr. Associate
NTT Data-Atlanta, GA
May 2018 to May 2019
• Successful deployment of 100s of Windows 10 workstations
• User data migration from Win
• 7 and 8.1 to Windows 10
• Efficient management of hundreds break-fix tickets from creation to closing in Remedy
• Enterprise-wide Office 365 installs, synchronizing users' profiles One Drive and Outlook accounts
• Active Directory, all accomplished in a timely manner according to SOP
• Leading a team of technicians.
Deployment Technician
Emtec, Inc.-Suwanee, GA
May 2017 to May 2018
· Hundreds of Windows 10 PCs were professionally and efficiently deployed replacing Windows 7 personal computers, in schools and other settings
Computer Technician
Entrepreneur at A Companion Company-Snellville, GA January 2016 to January 2017
• Rebuilding and sale of recycled computers, malware removal
• Performed hardware and software troubleshooting, diagnosing and resolving technical issues for 200 plus clients
• Installed, configured, and maintained computer systems, networks, printers, and other peripherals
• Provided excellent customer service by promptly responding to inquiries and resolving technical concerns
• Managed inventory of computer equipment and ensured availability of necessary supplies Computer Technician
eBryIT-Kennesaw, GA
September 2012 to December 2015
• Accomplished Professional installation of Hundreds of computers for various clients at various sites including cable management, active directory services, professional break-fix services, driving to various locations, inventory management, post deployment problem-solving, etc. Education
MSc. in Cyber Security
Maryville University - St. Louis, MO
May 2018 to May 2018
Trade school in Computer Information Systems
Interactive College of Technology - Chamblee, GA
December 2012 to December 2012
Associate of Arts in Accounting
University of Liberia - Monrovia, LBR
Skills
• Information Security
• Software troubleshooting
• Network Firewalls
• Troubleshooting
• Works Well Under Pressure
• TCP/IP
• Customer service
• Network firewall management
• Security Analysis
• TCP
• NIST Standards
• Network traffic assessment
• Help Desk
Certifications and Licenses
Google Cyber Security
CISSP (in progress)
CC from ISC2
CompTIA Security+ ( in progress)
CompTIA Network+
CompTIA A+
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