Member Services Personal Care

Sonya Benford

Claims, Member services, Lead Teller, Caregiving, Childcare

Milwaukee, WI

Work Experience

Member Services (Remote)

UnitedHealth Group

September 2023 to Present

• Help members understand their health plan and benefits

• Resolve issues with membership, claims, and providers

• Educate members on services and benefits

• Maintain HIPAA compliance

Lead Teller

WaterStone Bank-Fox Point, WI

July 2022 to September 2023

• Overseeing the day-to-day operations of the branch by ensuring that financial policies are followed and accounting procedures are followed

• Providing excellent service to customers by answering questions about products and services offered, processing transactions at teller stations, and providing general financial advice

• Maintaining an awareness of current interest rates and banking trends to help customers make informed decisions about their finances

Supportive/Personal care worker

Supportive Homecare Options-Wauwatosa, WI

October 2013 to August 2023

• Assist patients with hygiene and personal care.

• Maintain a clean and organized space for optimal patient comfort by completing tasks such as changing linens, sanitizing medical equipment and performing basic household cleaning

• Help patients make menu plans and shopping lists and provide dependable assistance in completing errands, such as grocery shopping

• Analyze patient health and well-being, and immediately report any concerning changes to a supervisor or medical professional

Shift Supervisor

CVS Pharmacy-Milwaukee, WI

October 2020 to July 2022

• Assigns tasks and responsibilities to staff members

• Enforces company policy and procedures

• Supervises employees and provides guidance

• Manages conflict among team members and resolves conflicts as needed Education

High school diploma in Education

Cornerstone achievement academy - Milwaukee, WI

September 2006 to June 2010

Skills

• Customer service

• Phone etiquette

• Computer skills

• Microsoft Excel

• Financial services

• Data entry

• Microsoft Office

• Supervising experience

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