Customer Service Laboratory Technician

ISSAH SEIDU

Email: issahseidu**@gmail.c om Phone: +1-614-***-**** Location: [Columbus,

Ohio]

PROFESSIONAL SUMMARY

Detail-oriented Laboratory Technician with a BSc in Biotechnology and Molecular Biology (CGPA 4.34, Second Class Upper) and over a year of laboratory experience in plant culturing, data analysis, and antimicrobial research. Proven leadership in managing high-volume call centers, resolving 90% of customer compl a i nts within 5 minutes, and earning the employee of the month 3 times. Eager to leverage my lab and customer service experience and critical thinking skills in a research environment / c u s t o m e r s e r v i c e e n v i r o n m e n t . SKILLS

• Lab Techniques: Nutrient media preparation, plant culturing, sterilization, autoc l a ve operation, antimi c robial efficacy testing.

• Data Analysis: Microsoft Excel, Python (beginner), HTML (beginner), equipment logbook maintenan ce

• Customer Servi c e : Phone etiquette, negotiation, complaint resolution, team leadership.

• Soft Skills: Critical thinking, problem-solving, adaptability, teamwork

• Tools: Microsoft Office Suite, Zoom, Google Drive PROFESSIONAL EXPERIENCE

National Service - Research Assistant

Council for Scientif ic and Industrial Resear ch (CSIR) [Ghana], October 2021 - October 2022

• O p e r a t e d autoclaves, hot ovens, and other devices for sterilization of laboratory equipment.

• Prepared nutrient media for different plant varieties, achievi ng a 95% success rate in laboratory culturing.

• Managed greenhouse operations, including watering, transplant i ng, and harvesting.

• Performed routine calibration.

• Assisted in laboratory upkeep, sterilizing tools and preparing decontamination solutions, ensuring high-quality data output.

Call Center and Customer Service Representative

Siddirash Forex Bureau, [Ghana], November 2022 - November 2024

• Handled 17+ calls per hour, resolving 90% of customer compl a i nts within 5 minutes, earning Employee of the Month 3 times and Employee of the Year in 2023.

• Led a team of 8, increasing productivity by 15% through proactive outbound calls and database organization.

• Provided recommendations to managemen t, contribut i ng to a 20% rise in customer base and operational efficiency.

INTERNSHIP

Interplast Ghana Limited, [Ghana], August-September 2017 & July-September 2019

• Supported sales of sprinkler systems, generating 30+ customer quotations and invoices using E-BIZ software.

• Responded to field calls with a supervisor, installing systems for a few homes and companies.

• Compiled customer data and project records in Excel, enhancing organizational efficiency.

EDUCATION

Bachelor of Science in Biotechnology and Molecular Biology University for Developm e nt Studies, Ghana, September 2018- July 2021

• CGPA: 4.34 (Second Class Upper) Relevant Coursework: Microbiology, Molecular Biology

Diploma in Biotechnology and Molecular Biology

University for Developm e nt Studies, Ghana, September 2016 - July 2018

• CGPA: 4.31

Master of Immunology and Microbial Pathogenesis: Accepted admission, pending enrollment for Fall 2025 at The Ohio State University. RESEARCH & PROJECTS

Degree Thesis: Formulation of a Herbal Hand Sanitizer Using False Yam Supervised by Prof. Albert K. Quainoo, 2020-2021

• Developed sanitizer with 80% antimicrobial efficacy, evalua t e d through lab testing, with findings presented to an academic panel.

Diploma Thesis: Shelf Life Improvement of Pito Through Pasteurizatio n and Moringa Oleifera

Supervised by Dr. Francis Addy, 2017-2018

• Extended Pito shelf life by 30% using pasteurizatio n and natural additive s, contributing to local food preservation research.

LEADERSHIP

• Team Lead, Siddirash Forex Bureau, 2023-2024

• Course Representativ e, University for Developm e nt Studies, 2016-2018

• Hostel President, Kugbe Hostel, 2019-2021

HOBBIES

Volunteering, reading, playing, and watching soccer. REFERENCES

•Available upon request

Contact this candidate