Sr Principal Enterprise Architect

HITESH PANCHAL

Ashburn, VA 703-***-**** ******@*******.*** LinkedIn

CAREER BACKGROUND

20+ years of experience in mission-critical open systems design, enterprise architecture, systems engineering deployments, and operations management initiatives, with focus on large-scale enterprise system integrations, enterprise architecture modernization, systems integration, technology transformation, solution architecture design and turn-key infrastructure engineering, involving cloud and data analytics platforms.

Fortune 100 Client Service Delivery Organizations Experience – INTERNAL REVENUE SERVICE, JP MORGAN & CHASE, ACCENTURE, KPMG CONSULTING, FANNIE MAE, THE DEPARTMENT OF HEALTH & HUMAN SERVICES, COMPUTER SCIENCES CORPORATION, INTELSAT and AT&T. EDUCATION

o Master of Science in Electronics and Radio Physics – The Maharaja Sayajirao University of Baroda – INDIA o Thesis — “Ionospheric Variations in Upper Atmosphere and Its Effects on High Frequency (HF) Communications” o Bachelor of Science in Physics – Veer Narmad South Gujarat University – INDIA o Post Graduate Diploma in Systems Management – Bhartiya Vidya Bhavan – INDIA KEY PORTFOLIOS – ENTERPRISE APPLICATIONS, CLOUD & DATA CENTERS PLATFORMS o Enterprise Architecture & Technology Strategy — 10+ years in Technology Strategy, Planning, Enterprise Transformation, and Operational Improvement of Enterprise-wide Technology Systems, Platforms, Applications Solutions (0-15 min of RTO/RPO). o Executive Management — Held P&L ownership ($80 MM+) for technology division CapEx/OpEx budget; $60MM+ turn-key SDLC project financial portfolios; and $100 MM+ technology hardware and software CapEx procurement responsibilities. o Data Analytics — Deployed high-performance Enterprise Data Lake (EDL) analytics services using 17+ Amazon Web Services (AWS) across multi-AZ, multi-region Virtual Private Clouds (VPCs) with 200+ EC2 instances. o IT Service Management — Implemented Large-scale Mission-Critical Enterprise Applications Operations/Software Delivery, and Data Center Operations Management framework (ITIL v3 based CMDB and Service Catalog -- ServiceNow ITSM, ITAM and ITOM Modules) o Turn-Key Project Portfolio & Program Management — Spearheaded 10 enterprise system integration programs (7 custom J2EE applications SDLC and 3 large-scale Oracle 11i ERPs) with 99.99% uptime and 24x7x365 availability in Prod & DR. o Mergers & Acquisition Strategy (Business & Technology Integration Strategy) — Leading large-scale data center infrastructure acquisition, relocation, application migration, data replication and 24x7 production operations strategy for: o 500+ enterprise OLTP, OLAP and BI/DW applications infrastructure in and across 15+ Tier-3/4 Global Data Centers o 600+ High-end UNIX Compute Platforms (Enterprise SUN Solaris, HP-UX and IBM AIX SMP-Class Servers) o 9,000+ TB of EMC/IBM Storage Fabrics (in Geo/Metro clusters, EMC Time Finder/SRDF and RecoverPoint) o 400+ Global locations IP MPLS WAN backbone network connectivity to 15+ Global Data Centers o 225+ Mission-critical Oracle RDBMS Platforms (12c/11g/10g/9i/8 — with 99.99% uptime SLAs & 24x7x365 availability) o 100+ Active-Active, High-Availability VERITAS Clusters for Oracle RAC Databases (12c/11g/10g/9i) o 50+ Global Locations Data Replication Framework for 150+ Enterprise Oracle RDBMS Instances (OLTP/DW) o Talent Management & Retention — Career Management of 60+ FTEs (Enterprise Architects; Solution Architects; Infrastructure Designers; System Architects & DBAs; Project & Program Managers) — Performance Reviews & Compensation Decisions SR PRINCIPAL — ENTERPRISE ARCHITECTURE — CLOUD TRANFORMATION — IRS © (2024 – PRESENT) Established the future state, holistic and integrated Enterprise Architecture (EA) modernization solutions for the Internal Revenue Service (IRS) Tax Processing Portfolio (150+ applications for individual and business tax processing platforms). o Developed the EA Vision, Scope and Target State, Cloud Migration and Transformation Roadmap for 150+ applications supporting the IRS tax processing business operating divisions (BODs) – Intake, Compliance, Digitalization, Taxpayer Experience, Data Management and the Cyber Security Domain.

o Defined the Enterprise Operating Model and RACI Framework for IT Service Delivery Partners – Enterprise Services (ES), Electronic Data Processing (EDP), Data Analytics (DA), Solution Engineering (SE), Application Development (AD) and Enterprise Operations (E- OPS) Divisions.

Key focus areas include:

o Cloud Transformation Strategy: Designed target state service-oriented enterprise infrastructure, data and application solution architectures, and cloud implementation roadmap for 150+ applications’ supporting IRS tax processing business operations for business operating divisions (BODs) – Intake, Compliance, Digitalization, Taxpayer Experience, and Customer Service domains. o Cybersecurity & Zero Trust Network Architecture: Designed foundational cybersecurity architecture design patterns for Data, Applications, Infrastructure, Cloud and Device Pillars, leveraging Layer 4 through Layer 7 virtualized network services and functions to modernize Enterprise Authorization and Authentication Services using centralized policy enforcement points, policy decision points for public/private secured endpoints for Data, Applications, Infrastructure, Cloud and Device pillars. HITESH PANCHAL Resume

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o Global Enterprise Network Modernization: Created foundational service-oriented networking technology infrastructure design for the transformation of Layer 2 through Layer 7 virtualized network services/functions (CIDR Block Definitions, Subnet/VLAN Planning, Transit Gateways, Syslog Data Ingestion) using Palo Alto next-generation firewalls, and web application firewalls (WAFs). o Enterprise Data Architecture and Data Analytics platforms – Built foundational reference infrastructure and technology architecture models using federated enterprise data access services (DAS) layer using Cloud data management and application integration platforms (Palantir, Databrick) for business portfolio of transactional, reporting and data analytics platforms. o Enterprise Application Containerization and Modernization: Designed target state architecture for 150+ transactional, reporting, and analytics data platform applications, using Event Driven Architecture (EDA), Enterprise API Gateways (Software AG), Data Access Services (DAS) layer and enterprise containerization platforms (EKS, OpenShift). o Cloud-to-Cloud Connectivity: Multiple cloud landing zones’ cloud-to-cloud connectivity for AWS, GCP, AZURE and third-party SaaS vendors using Cloud Access Services Brokered (CASB) networking with the trusted Internet Services (3.0) framework, Customer Cloud Gateway (CCG), Common Communications Services Gateway and Secured Digital Communications (SDC) platforms using Software-Defined Networking (SDN) services on the AT&T Netbond platform (SD-WAN Layer 2/3 transport services) o Modernization of Holistic Enterprise Monitoring for Security Operations Centers (SOC) and Network Operating Centers (NOC): Infrastructure modernization across Geographically distributed data centers, and multiple cloud landing zones (AWS, GCP, AZURE) using AppDynamics and Splunk ITSI platforms to enable Infrastructure, Data, Applications and Business Services monitoring. o Introduction of AI and Data Analytics to Enterprise Operations Platforms: Built foundational data repository models for Infrastructure, Application, Business Services monitoring using Agentic AI and RPA framework and intelligent automation platform that used LLM centric Cloud Analytics using Human-in-the-Loop workflows. SR PRINCIPAL — DIVISION OF FINANCIAL SYSTEMS — THE DEPT. OF HEALTH & HUMAN SERVICES © (2021 – 2023) Advised the Department of Health and Human Services (HHS) Office of Financial Systems Policy & Oversight (OFSPO) program for the United Financial Management Systems (UFMS) business applications platform Cloud transition efforts. o Key Technology Advisor to the UFMS platform owner and executive director of systems operations & maintenance for the executive decisions relating to Enterprise Architecture (EA), Systems Engineering, Systems Integration, Oracle Cloud Modernization and Data Management Reporting Platforms.

o Defined infrastructure architecture, production data migration strategies, application deployment and production cutover approach for Oracle e-Business suite (EBS) applications migrations to a FedRAMP certified Oracle Cloud Infrastructure (OCI) using private tenancies and native PaaS services.

o Provided technical design guidance for infrastructure architecture, solution engineering and data platform migration planning, for the OCI migration of Oracle EBS applications, using layer 2/3 Oracle FastConnect for last mile connectivity from multiple data centers to multiple OCI regions.

o In partnership with the Director of O&M, supervised day-to-day business operations and systems integration support for Oracle EBS transactional, reporting, and analytics platforms — hosted at traditional Oracle Managed Cloud Services (OMCS) data centers. o Enhanced enterprise IT service delivery capabilities for the UFMS platform (incident, configuration, change, release, and problem management) – root cause analysis and mitigation of Severity 1 production stability issues/software releases associated with: o Production systems cutover/operational readiness for Oracle RDBMS 19c & Oracle 12 EBS platforms o UFMS platform mixed systems application interfaces (PSC, FDA, CDC, IHS) batch processing o Consolidated operational data reporting platforms (Informatica data management/analytics) o Oracle EBS OLTP Infrastructure and data management platforms integration o Facilitated annual business resiliency readiness of mission-critical Oracle EBS and Enterprise Data Management platforms, DR failover & failback capabilities operations, including application interfaces, and data migration and replication across data centers SR PRINCIPAL —ENTERPRISE ARCHITECTURE — NEXT GENERATION INFRASTRUCTURE — IRS © (2018 – 2021) Led Enterprise Architecture (EA), Enterprise Operations (EOPS), Solution Engineering (SE), and Application Development

(AD) Groups for Next Generation Data Center Strategy & Transformation Programs. o Established IRS’s future state compute/storage architecture vision, acquisition methodology & provisioning capabilities and operational service delivery framework using emerging technology platforms (VMWare, HCI, Cisco HyperFlex, NVMe-oFC, AFA, SDN). o Introduced next-generation enterprise on-line storage provisioning capabilities (50+ PB of installed Storage) using software defined storage (SDS) categories – High-Performance Block Storage, File Systems and Object storage. o Developed designs for new Infrastructure as a Service cloud centric software defined storage (SDS) service delivery capabilities using 1700+ new Compute, Storage/network fabric architecture, design, engineering and operational enhancements. o Developed 30+ enterprise Compute/Storage service level objectives (SLO) metrics with varying degrees of quality-of-service specifications to support automated data movement and cross-tier site data center replication services. o Defined the next-generation architecture roadmap for legacy storage backup solutions (70,000+ LTO4 Tapes) to software-defined, agentless, tapeless backup/archive capabilities using next generation HCI platforms, Veritas Cloud Gateway and DellEMC VxRails. HITESH PANCHAL Resume

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TECHNOLOGY PRINCIPAL — ENTEPRISE DATA MANAGEMENT – FANNIE MAE © (2016 – 2018) Partnered with Enterprise Architecture and Data Management Group Directors to develop Next Generation Data Centers Strategy, Infrastructure Architecture Vision, and Enterprise Infrastructure & Applications Modernization Strategy. o Developed Next Generation Data Centers Strategy, Cloud Architecture Vision, and Enterprise Infrastructure & Applications Cloud Modernization Strategy using AWS services and delivered application cloud transition roadmap to Business Units. o Led the design and implementation of High-Performance Enterprise Data Lake (EDL) Cloud infrastructure using Hortonworks Big Data (HDFS) and AWS native services (RedShift, Spectrum, Athena, RDS). o Designed IaaS Cloud architectures in AWS East Region with 17+ multi-region, multi-AZ VPCs, 200+ EC2 instances, and 1 PB in S3/EBS volumes, utilizing private Direct Connect Links.

o Implemented disaster recovery (DR), continuity of operations (COOP) and local resiliency (LR) solutions using Solaris (SPARC), IBM AIX (Power 7/8), ESXi, Flash Copy, Metro Global Mirror, Stretched Cluster; EMC Time Finder/SRDF, and Oracle Data Guard, for 150+ applications.

o Created future state technology infrastructure platform design for high-performance data appliances (DDN, Netezza) and shared data services (Business Objects, MicroStrategy, Tableau, ThoughtSpot, Informatica). o Directed Cloud transformation of ERP Platforms for transactional, reporting, and analytics applications using Oracle Managed Cloud Services (OMCS), Oracle Fusion Middleware IaaS, and SaaS Cloud offerings. SR. PRINCIPAL/DIRECTOR — CLOUD TRANSFORMATION & STRATEGY — CSC (2014 – 2016) Reporting to the Chief Information Officer (CIO) — Developed technology strategy, secured executive sponsorships, and initiated transformation programs for data center consolidation, application rationalization, and Cloud programs. o Led global data center modernization and network consolidation programs, that involved planning, engineering design, procurement, and deployment of MPLS backbone for 400 locations connectivity to 15+ global data centers. o Implemented an EA governance framework for Cloud technology transformation through quality gates; applied TOGAF methodologies and ITIL v3 service delivery frameworks for solution domains (business, data, application, infrastructure, and security).

o Established the Enterprise Data Platforms strategy, encompassing a rationalization program for 200+ enterprise applications using hybrid Cloud hosting based on-campus data centers and AWS Infrastructure cloud services. o Developed architecture standards and engineering directives for Cloud infrastructure involving SUN/Solaris (RISC), IBM/AIX Power7

(RISC), and VMware (x86) based IaaS; EMC-based StaaS and Perimeter Security PsaaS for private and hybrid Cloud environments. o Supervised the deployment of Oracle multi-tenant RDBMS Cloud solutions using Exadata Platforms for data, application, and ETL platforms supporting transactional, reporting, and analytics applications on-prem or via third-party service providers. DIRECTOR OF TECHNOLOGY OPERATIONS – J P MORGAN CHASE & CO (2012 – 2013) Leading Technology Operations for the Global Commercial Card Payment Processing Platforms, responsible for Global Card Platforms Service Availability, Engineering, Architecture, and Data Management Services Integrations. o Owned and managed $80+ MM P&L Technology Division Budgets, for enterprise data center migrations, and cloud transformation programs (i.e., CapEx, OpEx direct & indirect investments; HW, SW, and services). o Responsible for executing Technology Operations Division Strategy for: o Launching new Card products/services for Commercial Card Business Payment Platforms. o Core Mission-critical Open Systems Infrastructure Platform Solutions & Services Delivery o Enterprise Software Portfolio applications and Data Management platforms business resiliency. o Achieved 10% OpEx savings for the technology division through a re-engineered operating engagement model, optimizing technology procurement, provisioning, service delivery, people and funding strategies. o Restructured technology division hierarchy, job roles, and responsibilities for the Plan, Build, Operate, PMO, and Financial workstreams – Program/Project managers, Project leads, Solution Architects, and Technologists. o Provided oversight of Commercial Card Payment Platform Production Operations Management for quarterly software releases, launching new products and software certifications, including 3-tier custom J2EE application performance engineering benchmarks: o 160,000 daily payments processing (6 seconds/workflow) for mission-critical payment transactions. o 60 MM monthly customer bill pull processing transaction workloads at 8 hours of execution time. o 80-120 trans./second (TPS) workloads certifications/ SLAs for mission-critical OLTP billing platforms. o 20,000+ users executing Credit card payments transactions and concurrently running reports o processing for operational, analytical, and DSS reports on Oracle RDBMS data stores. o Responsible for enterprise IT service delivery functions of mission-critical production infrastructure platforms, databases, storage/network platforms:

o Incident, configuration, change, release, and problem management – root cause analysis and necessary resolution for Severity 1 production stability issues/software releases. HITESH PANCHAL Resume

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o Annual business resiliency certifications for the production applications and data platforms operational failover and failback operations that included data recoverability and data replication services availability across primary and DR data centers. o 50+ SDLC Environment Management of 350+ IBM/Solaris (physical/virtual servers); 2 PB+ EMC SAN Fabrics; 75+ Oracle 11gR2 RAC instances; 50+ Middleware (WebLogic) and 25+ ETL platforms. o Resource Manager of 25 Direct reports – (1) Production Services Support Director; (2) Program Managers; (4) Project Managers; (2) Release Managers; (2) Service Delivery Managers; (6) Solution Architects; (4) Systems Engineers, and (4) Oracle DBAs. PROGRAM MANAGER – DATA CENTER MIGRATION – PRICEWATERHOUSECOOPERS LLP (2011 – 2012) Oversaw infrastructure projects for 600+ Solaris UNIX Servers, 600 TB EMC SAN Fabrics, and 100+ Oracle RAC Databases to ensure scalability, availability, and operational continuity. o Facilitated user/client signoffs for infrastructure/CRM application migrations, meeting Federal C&A, Information Security, Disaster Recovery, and COOP certification requirements.

o Developed tasks for UNIX/Storage/Oracle systems engineering, production implementation plans, and data/application migration strategy across three data centers.

PROJECT MANAGER – DATA CENTER TECHNOLOGY STRATEGY CONSULTING – ACCENTURE PLC (2008 – 2010) Defined and executed a Next Generation Data Center acquisition, consolidation, and integration strategy for clients in the fortune 500 global financial services sector clients. o Established business priorities and identified cost-saving opportunities through technology transformation programs. Achieved 10% operational expenditure savings in a $700 million budget through strategic consolidation programs and developed risk mitigation strategies for business, technical, operational, infrastructure, and financial risks with supplier contracts. o Restructured the management operating support hierarchy for new enterprise data centers and established key performance indicators for service delivery channels, including incident, change, release, configuration, and availability management (ITIL v3). o Implemented highly resilient and scalable multi-source ETL platforms involving future state enterprise data warehouse and data mart technical solution architecture designs (functional, logical, technical, and physical models). PROJECT MANAGER – SYSTEMS ENGINEERING & ARCHITECTURE – KPMG CONSULTING LLP (2002 – 2008) Oversaw the implementation of three Oracle 11i ERP platforms for the US Health and Human Services Department. o Led the planning, design, and construction of Oracle 11i E-business architecture, interfaces, integration infrastructure, data migration procedures, and production launch activities. o Managed 100+ Oracle RDBMS environments with high-availability design and failover setups for Production and Disaster Recovery o Executed Oracle 11i ERP performance benchmarks for financial functions, supporting 13,000+ users with SLAs of 6-8 seconds for 28 mission-critical business events.

ADDITIONAL EXPERIENCE

PROJECT LEAD – OPEN SYSTEMS PLATFORMS MIGRATION – AT&T (1999 – 2002) o Led multi-year UNIX/Storage/Oracle RDBMS infrastructure platform migration projects (HP-UX 10.20 to Solaris 6; SUN to EMC; and Oracle 7 to 8 platforms) for large-scale, mission-critical AT&T billing platform with 81 real-time interfaces SYSTEMS ENGINEER – INTELSAT SATELLITE NETWORK OPERATIONS CENTER – (NOC) (1998 – 1999) o Built real-time TCP/IP based telemetry/tracking platform for Intelsat Global Satellite Network Operations Center (NOC) and managed the ground network segment (GNS) operations controlling a global fleet of 26 geo-synchronous satellites SYSTEMS EXECUTIVE — UNITED PHOSPHORUS LIMITED (1996 – 1998) o Oversight of multi-year customized ERP modules implementation program (Financials, Manufacturing and Distribution) at multi- location global manufacturing units (multi-master distributed ERP Oracle database transactions across global WAN) o In-charge of ERP modules customization, data conversion, systems, network/system infrastructure production cut-over for advanced Oracle symmetric replication framework for three (3) manufacturing locations and eighteen (18) offices GRADUATE ENGINEER TRAINEE — GLAXO INDIA LIMITED — INDIA (1995 – 1995) o Developed Systems Engineering prototype, using KEYENCE Loop Controllers and SIEMENS Distributed Control Systems, to improve chemical kinetics of 5-stage production of anti-ulcer drug “RANITIDINE”

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