Sales Associate Customer Support
Resume:
Jeffrey A. Nolen
Objective
Auto Parts Sales Associate with 13+ years of experience in the retail domain is seeking to obtain a position with a reputable company where my skills in communication and problem solving will be fully utilized as well as learn new and innovative skills to improve my work experience for upward mobility.
Experience
January 2021–Current
Delivery Coordinator• Associate • Lowe’s Home Improvement
Manage daily operations of the appliance warehouse; provide customer support; coordinate product delivery; process driver payrolls and review driver paperwork for accuracy; work in compliance with federal and state regulations; track the status of product deliveries and promptly resolve any issues that arise; transport hazardous products safely; load and unload products using pallet jack and forklift; constant contact with customers to ensure satisfaction.
June 2006–March 2020
Auto Parts Specialist• Sales • Sonic Automotive Land Rover-Jaguar
Assist customers, such as responding to customer complaints and updating them about back-ordered parts. Explain technical product or service information to customers. Locate and label parts and maintain inventory of stock. Monitor inventories of products or materials. Mark and store parts in stockrooms according to prearranged systems. Assist mechanics with parts transactions over the counter, via internet and telephone. Assist service department in parts procurement, and special ordering of all parts. Attends trainings as prescribed by management to maintain proficiency in job description. Performs other tasks as prescribed by management.
Education
2016 Jaguar Land Rover Training Academy, Mawah, NJ
2012 University of Land Rover, Mawah, NJ
1988 Shades Valley High School, Homewood, AL
• Graduated with a 3.0/4.0 GPA
Areas of Expertise Summary
Results-oriented Automotive Parts Sales Associate with drive to exceed sales goals and generate strong revenue for the business. Motivated and goal-driven with track record of success in generating repeat business. Friendly people person with great leadership abilities. Extensive vehicle knowledge with a customer service mindset. Team player, persuasive communicator with excellent negotiating skills. Competitive, and consistently exceed monthly sales quotas.
References
[Available upon request.]
1908 State Street
Leeds, AL 35094
*************@*****.***
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