Customer Service Inside Sales

Mary Kay O’Brien

**** ******* *****

Henderson, KY 42420

Cell: (270) 577- 4817

e-mail: *************@*****.***

Professional Experience

Seasoned customer service and inside sales professional with over 15 years of experience in fostering strong customer relations and driving sales growth. Adept at problem solving and leveraging extensive knowledge to deliver solutions that benefit both the customer and company.

Customer Service/Inside Sales Rep WR Meadows – Hampshire, IL Start 03/2003 End 06/2006

-Fielded incoming calls from customers, ascertained the customer’s need(s) and promptly researched, troubleshot, and produced answers or solutions for the customer whenever possible.

-Proactively made outgoing phone calls to dormant and prospective customers to see how we could serve them or get their business back – resulting in 18 to 20 percent increase in sales and/or profit year over year.

-Kept impeccably accurate and thorough records of customer interactions and updated customer information.

Customer Service/Inside Sales Rep JD Russell CO – Tucson, AZ Start 09/1991 End 12/2002

-Performed all duties as described in above employment description PLUS performed all sales manager duties covering seventeen states.

-Conferred with customers to obtain details of difficult to solve complaints or customer needs all while keeping a good relationship between the customer and the company.

-Determined costs and priced special items or needs. Kept the plant and customer abreast of the details of the inquiry/order.

-Resolved personnel conflicts/problems and maintained a positive and open work environment.

Relevant Skills

-Proficient with using CRM. Familiar with all current computer, communications technology or can learn it quickly.

-Socially perceptive with a high focus on relationship building, product and service knowledge and keeping abreast of industry trends.

-Excellent track record with time management, multitasking, and in attaining profitable sales goals.

Education

MBA (Master of Business Administration) with honors. Ashford University, IA. 2012.

BA (Bachelor of Arts, Psychology) with honors, Ashford University, IA. 2010.

High School Graduate, Forest View High School, Arlington Heights, IL. 1983.

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